1 reviews | Active since Mar 2012
THREATENING SMS' & OVER CHARGING CUSTOMERS
I received an sms November 2015 alerting me of a Lancet blood tests account that wasn't paid by medical aid. I then called ITC BA and made a payment arrangement. I am making it my responsibility to pay for this account monthly but for some reasons the price keeps on accumulating every month with about R330 and this is irritating. I did call today and I was told this is for the phonecalls and sms. Now it makes me wonder which phonecall can escalate to R330 a month and yet I am the one who called them and made an arrangement and worse the threatening sms keeps on popping in my inbox. I am now thinking of stopping paying this account because its clear that I will never finish paying it because of these ridiculous unknown charges that keeps on being added. I then request to be sent a statement will all these charges clearly explained as I would like to take this up with the necessary consumer protector. This is daylight *****!
This serves to confirm that our supervisor Antonel has spoken with you this morning with regards to the outstanding balance on your Lancet account.
We also confirm that you have made an arrangement to settle the capital balance on the account on the 26/02/2016 and that the cost will be waivered on receipt of your payment and that the file will be closed on our system.
Yours Faithfully
Edwina
website: www.itcba.co.za
This serves to confirm that our supervisor Antonel has spoken with you this morning with regards to the outstanding balance on your Lancet account.
We also confirm that you have made an arrangement to settle the capital balance on the account on the 26/02/2016 and that the cost will be waivered on receipt of your payment and that the file will be closed on our system.
Yours Faithfully
Edwina
website: www.itcba.co.za