poor customer service / no communication

Good day , im so furious with discovery and the nature in which they deal with their clients <br> I terminated the medical aid end oct-upon termination i was never notified that I owed any money to discovery.Yesterday(6months later)I get a sms stating that I have been handed over to ITC,after calling I was told that my letters went to a foreign address, i never received an email,call or sms stating that I was in arrears.<br> after making payment,for the amount -as per the sms <br> im so tired of this poor service , lack of communication from discovery health,now im being handed over and will have an itc record against me , which will affect me and my credit <br> called ITC BA this am ,and advised the lady of what had occured and why I need assistance urgently ,only to be told that I the sms amount(which I had paid at 7.11am ) was wrong and I needed to pay more money , and only when i do, will my file be sent to discovery to update their records . now the process is further delayed, again due to lack of communication