No sense of ownership

I was contacted by ITC BA regarding my Edgars account . I agreed to make monthly payments to my account . I enquired after a few months about settling the account and agreed to pay the settlement amount . The payments was made on the 27 April 2020 . Its now 30/10/2020 and I have still not received a paid up letter and am still being contacted about this debt by both ITC BA and Edgars . I've tried calling in to speak to their departments multiple times and I've been promised call backs with no action .

This should be an easy fix being able to provide proof of payment however this matter is worsened by a company and staff that do not care about providing a reasonable service .

I would emphasize don't pay this company , call the originally company directly and pay them .

I would like to be contacted so that a resolution can be sought .