ITCBA **********

I have been paying off an account for years (minimal installments due to covid, loss of income etc) yet the balance has not changed AT ALL. On the 14th October 2021 I finally made contact with someone to get a statement. I picked up over R1000 worth of payments has not been recorded and since then have sent numerous Emails with the proof of payments as well as a request for an updated statement and the settlement amount so that i can settle the account. The number on the Email from which I received my incorrect statement, does not exist, the *** number is never answered (I hold for 5 - 18 minutes at a time and get through to no one), yet I am called 3-5 times a day by your call centre to tell me my account is still the original balance and can I settle it. I have explained the above so many times. Govert Khobe who originally sent me the statement does not reply to his Emails, nor does his supervisor Sarah who has spoken to me on the phone and even tried to tell me that the balance is still the same regardless of my R1000 payments that have not been recorded or deducted. The Email address *** bounces and no one responds to Emails. So who do I report them to please. I would like to settle and close the account and for the last how many years all ITCBA has done is take my money and charge monthly fees and interest which seem to always add up to whatever amount I pay each month which has changed (can up and down and up again).