EDGARS

I have settled my account with Edgars which was handed over to ITCBA, TODAY I phoned ITCBA I Spoke with LEEAnn and she advised me on their side the account is paid up and on edgars side i must go to Edgars stores to request a paid letter, I decided to call Edgars and find out from them before wasting all my hard earned energy, edgars advised me to liase with ITCBA as on their side it still shows im owing Edgars and no paid letter can be issued on this stage, I seriously need Edgars to be removed from my credit profile as I want to make a purchase on other service providers and this is delaying me, Can this matter be urgently attended including the updated on my credit profile.