Complaint

<p>Itc is doing collections on behalf of UNISA. My account has been paid in full on the 15 November 2016. I've called this company several times to request them to inform UNISA THAT I'VE PAID So that UNISA can remove the block on my account so that I can register. Till today this has not been done. On the 4 January 2017 I called requesting proof that the account has been paid, sort of statement showing the payments being made basically the proof of payments... the lady that I spoke to said she will send a request to her team leader or supervisor to contact me and send this proof as she could not view the account as it's closed, I'm still waiting for the call, she said I'll be contacted by Friday the 6January. I then called again on the 6 January and was promised to be the statement the following day which was Saturday the proof as all the requests are processed daily and are sent the following day. I've still not received anything, I've been sent back and forth for just a piece of paper showing payments, I then called again today and was told they don't give out statements or anything of the sort.... I need this statement by tomorrow</p>