Complain

Good day. I write this review as I need help. I have an account with Avon and this account was outstanding then Avon handed me over to ITC BA. I was paying the account R100 before I got the job. Then it happened that I got the job and last month their consultant called me and I made arrangement that I will pay the account in two months and I made a debit order of R276 on the 26/02/2021 which they got it. Now my problem is I called them today and ask them to change the date to 31/03/2021 their consultant told me that they can’t do that and I have a problem of they won’t get funds on the 26th as I’m getting paid on 31/03/2021 and the consultant also refused to give the phone to their supervisors so that they can help me. Other problem I have is they have charged me unnecessary and unfairly according to debt collectors Act no 114 of 1994. Anyone please help me cause today they have give me the new balance which is totally different from last month.