MW
Michael W
1 reviews | Active since Jun 2014
13 Sept 2022, 14:20
Worsted service ever
I paid Italtile Design Consultant Clint Ismail on 06 September for 6 tiles in stock R25,009.20. According to his written confirmation dated 08 September, they were to be delivered on 12 September. On 13 Setember I tried several times unsuccessfully to reach Clint to clarify the promised delivery for the previous day. For hours, 4 tilers stand around without material and cost only money. Meanwhile I think that the paid tiles are not in stock. I have been buying from Tilespace for years and they have always delivered on time. Italtile is therefore not worth a recommendation!
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Replies (2)
Italtile's replyOfficial
13 Sept 2022, 14:46Good day Michael,
Thank you for taking the time to voice your concerns. I am going to investigate with the showroom and revert with feedback
Thank you
Nicole Russell
***
Thank you for taking the time to voice your concerns. I am going to investigate with the showroom and revert with feedback
Thank you
Nicole Russell
***
Italtile's reply13 Sept 2022, 14:46
Official
Good day Michael,
Thank you for taking the time to voice your concerns. I am going to investigate with the showroom and revert with feedback
Thank you
Nicole Russell
***
Thank you for taking the time to voice your concerns. I am going to investigate with the showroom and revert with feedback
Thank you
Nicole Russell
***
Italtile's replyOfficial
13 Sept 2022, 15:29Good Day Michael,
I have followed up with the showroom team, due to the changes you requested in delivery and rescheduling we had arranged an external truck, which had an unforeseen tyre puncture, this, unfortunately, caused delays in the delivery, the team did keep you informed of such happenings. I do apologize that this has caused frustration in your project.
I do understand that the tiles have been delivered to site.
Please do not hesitate to contact me should you require any further assistance or have further queries, I will gladly assist.
Thank you
Nicole Russell
***
I have followed up with the showroom team, due to the changes you requested in delivery and rescheduling we had arranged an external truck, which had an unforeseen tyre puncture, this, unfortunately, caused delays in the delivery, the team did keep you informed of such happenings. I do apologize that this has caused frustration in your project.
I do understand that the tiles have been delivered to site.
Please do not hesitate to contact me should you require any further assistance or have further queries, I will gladly assist.
Thank you
Nicole Russell
***
Italtile's reply13 Sept 2022, 15:29
Official
Good Day Michael,
I have followed up with the showroom team, due to the changes you requested in delivery and rescheduling we had arranged an external truck, which had an unforeseen tyre puncture, this, unfortunately, caused delays in the delivery, the team did keep you informed of such happenings. I do apologize that this has caused frustration in your project.
I do understand that the tiles have been delivered to site.
Please do not hesitate to contact me should you require any further assistance or have further queries, I will gladly assist.
Thank you
Nicole Russell
***
I have followed up with the showroom team, due to the changes you requested in delivery and rescheduling we had arranged an external truck, which had an unforeseen tyre puncture, this, unfortunately, caused delays in the delivery, the team did keep you informed of such happenings. I do apologize that this has caused frustration in your project.
I do understand that the tiles have been delivered to site.
Please do not hesitate to contact me should you require any further assistance or have further queries, I will gladly assist.
Thank you
Nicole Russell
***