MW
MJ W
1 reviews | Active since Jun 2011
10 Aug 2020, 23:05
Poor service
Extremely unpleasant, walked into Menlyn , hardly greeted by employee looked around and not once was asked if we needed help, stood there for a while so on when we got help we explained what we are looking for as we are working on a budget and just bought a house we feld we were looked down on and were told ctm has good specials well thank you sir if my money is not good enough here To ask for tiles or laminating between R90sqm and R140sqm plz don't do it they will make you feel cheap after we drove there from Rustenburg Well enough said i will support CTM seems like there is just no pride in ones jobs anymore
Helpful (0)
Replies (2)0
Replies (2)
Italtile's replyOfficial
11 Aug 2020, 07:58Good Day MJ,
Huge apologies that you never had a great experience in our Menlyn Showroom. Your concerns have been shared with our Showroom Manager to investigate immediately. We do not take lightly to poor customer service. We will revert asap.
Many Thanks
Nicole Russell
***
Huge apologies that you never had a great experience in our Menlyn Showroom. Your concerns have been shared with our Showroom Manager to investigate immediately. We do not take lightly to poor customer service. We will revert asap.
Many Thanks
Nicole Russell
***
Italtile's reply11 Aug 2020, 07:58
Official
Good Day MJ,
Huge apologies that you never had a great experience in our Menlyn Showroom. Your concerns have been shared with our Showroom Manager to investigate immediately. We do not take lightly to poor customer service. We will revert asap.
Many Thanks
Nicole Russell
***
Huge apologies that you never had a great experience in our Menlyn Showroom. Your concerns have been shared with our Showroom Manager to investigate immediately. We do not take lightly to poor customer service. We will revert asap.
Many Thanks
Nicole Russell
***
Italtile's replyOfficial
11 Aug 2020, 10:39Good Day MJ,
As I understand, Wayne Bennett, our showroom manager from Menlyn, has been in contact with you and assisting with some options. He is also investigating who assisted you last week when you were at our showroom and this will be managed assertedly.
I have no doubt that Wayne will do his very best to assist you. Please contact me should you require any additional assistance or guidance. We are happy to help.
Many Thanks
Nicole Russell
***
***
As I understand, Wayne Bennett, our showroom manager from Menlyn, has been in contact with you and assisting with some options. He is also investigating who assisted you last week when you were at our showroom and this will be managed assertedly.
I have no doubt that Wayne will do his very best to assist you. Please contact me should you require any additional assistance or guidance. We are happy to help.
Many Thanks
Nicole Russell
***
***
Italtile's reply11 Aug 2020, 10:39
Official
Good Day MJ,
As I understand, Wayne Bennett, our showroom manager from Menlyn, has been in contact with you and assisting with some options. He is also investigating who assisted you last week when you were at our showroom and this will be managed assertedly.
I have no doubt that Wayne will do his very best to assist you. Please contact me should you require any additional assistance or guidance. We are happy to help.
Many Thanks
Nicole Russell
***
***
As I understand, Wayne Bennett, our showroom manager from Menlyn, has been in contact with you and assisting with some options. He is also investigating who assisted you last week when you were at our showroom and this will be managed assertedly.
I have no doubt that Wayne will do his very best to assist you. Please contact me should you require any additional assistance or guidance. We are happy to help.
Many Thanks
Nicole Russell
***
***