JC
Jacques C
1 reviews | Active since May 2009
17 Feb 2016, 06:16
No sales service / customer care
Dear Italtile Boksburg,<br> <br> As you know by now the drama between Mark Pillay and myself.<br> <br> Why must a customer beg for service ? Email after email after email, and no reply. Eventually I get a reply, \I am very busy and things are going hectic\".<br> <br> Dont promise a customer something and dont come to the party. <br> <br> You are wasting people's money and time ! <br> <br> And to top it all off, Italtile isnt the cheapest around. <br> <br> So, to the price, no service all I can say is shocking shocking shocking !<br> <br> Mark Pillay, thanks for no service from Italtile Boksburg ! <br> <br> "
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Italtile's replyOfficial
18 Feb 2016, 08:49Hello 083j,
Good Day Mr Cilliers,
With regards to your complaint, after some investigation, I do understand that our Showroom Manager Mr Lockhart is and has been in communication with you to sort out matters.
As throughout Italtile, good service is non-negotiable - and we strive to ensure this throughout all of our showrooms.
I have no doubt that our staff will assist in attending matters at hand.
Should you have any further queries, please do not hesitate to contact me.
Many Thanks
Nicole Russell
***
Good Day Mr Cilliers,
With regards to your complaint, after some investigation, I do understand that our Showroom Manager Mr Lockhart is and has been in communication with you to sort out matters.
As throughout Italtile, good service is non-negotiable - and we strive to ensure this throughout all of our showrooms.
I have no doubt that our staff will assist in attending matters at hand.
Should you have any further queries, please do not hesitate to contact me.
Many Thanks
Nicole Russell
***
Italtile's reply18 Feb 2016, 08:49
Official
Hello 083j,
Good Day Mr Cilliers,
With regards to your complaint, after some investigation, I do understand that our Showroom Manager Mr Lockhart is and has been in communication with you to sort out matters.
As throughout Italtile, good service is non-negotiable - and we strive to ensure this throughout all of our showrooms.
I have no doubt that our staff will assist in attending matters at hand.
Should you have any further queries, please do not hesitate to contact me.
Many Thanks
Nicole Russell
***
Good Day Mr Cilliers,
With regards to your complaint, after some investigation, I do understand that our Showroom Manager Mr Lockhart is and has been in communication with you to sort out matters.
As throughout Italtile, good service is non-negotiable - and we strive to ensure this throughout all of our showrooms.
I have no doubt that our staff will assist in attending matters at hand.
Should you have any further queries, please do not hesitate to contact me.
Many Thanks
Nicole Russell
***