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tN
thandeka N

1 reviews | Active since Jun 2014

21 Apr 2023, 12:16

No replacement for their sub standard goods - Don't buy from them

I bought many items including a bathroom sink for my home renovation from ITALTILE not so long ago. The sink cracked after 2 weeks of installation. I am told that it will not be replaced because the supplier has never had a sink crack before........neither have I but here we are!!! After spending thousands at their stores?? I don't know why I am being told what the supplier said because I did not buy from the supplier. Surely this *********! What kind of a sink cracks?????? Do not buy from these people, you'll be stuck with broken items that "the supplier will not replace".

0
Replies (8)
Italtile
Italtile's reply21 Apr 2023, 12:21
Official
Good day Thandeka, 

Thank you for taking the time to express your concerns. At our company, providing exceptional customer service is of utmost importance to us. Would you kindly inform me of the specific showroom where you made your purchase, so that I can conduct a thorough investigation? As soon as I receive the necessary details, I will respond promptly.

Thank you 
Nicole Russell
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Italtile
Italtile's reply24 Apr 2023, 09:55
Official
Good morning Thandeka,

Thank you for the info supply, I will investigate from my side and advise asap.

Thank you 
Nicole Russell
tN
thandeka N's update31 Aug 2023, 20:13
Reviewer Update
Good evening Nicole,

I am just confirming if there is information that I did not submit or if I missed your feedback on my review from April?

I am aware that the sink has since been removed from the shelves due to similar complaints and that other customers have been refunded for the cracked sink, so I am wondering why I am still sitting with a broken sink if it has been established that the sink has problems.


Italtile
Italtile's reply01 Sept 2023, 08:26
Official
Good morning  Thandeka,

I will follow up immediately with the showroom manager, a solution should have been in place for you. I will revert today with way forward. 
Thank you for taking the time to reach out. 

Thank you
Nicole Russell

Italtile
Italtile's reply01 Sept 2023, 10:31
Official
Morning Thandeka,

I have been in contact with the showroom manager and confirmed communication has been managed with  Mr Mahlangu regarding the refund on the product. 
Please let me know if you have any further queries.

Much appreciated. 

Thank you 
Nicole Russell 
Italtile
Italtile's reply06 Sept 2023, 16:36
Official
Good day  Thandeka, 

I have received confirmation that the refund has been completed. 
Please let me know if there is any further information or support you require from our side.

Thank you 

Much appreciated.
Nicole Russell 
tN
thandeka N's update07 Sept 2023, 16:02
Reviewer Update
Nicole,

Thank you so much for all your assistance. The refund reflected this morning. Really appreciate your swift action.

Best regards
Italtile
Italtile's reply07 Sept 2023, 16:04
Official
Hi Thandeka,

Thank you for the confirmation of receipt, I am glad all has been sorted. As mentioned, please reach out if you need further assistance. 

Many Thanks 
Nicole Russell
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