Italtile Terrible Service!!

I received a quote for Subway tile for a small renovation we are doing in the kitchen. At first the sales person was great, happy to assist etc. I returned some unused items to the store as he said anything we dont use we can return. I returned it on 23rd November 2021. Up until today i have no received a refund. He did not issue me with a credit note, he said EFT payments are done on a Monday, I waited until the following Monday, he then proceeded to tell me payment takes up to 10 weeks, was extremely off on the phone and unwilling to assist.

I then called their head office explained the situation and they took my banking details and said they will make the payment. They too said it was extremely strange that I wasn't even issued with a credit note.

I have still not received my refund, each time they say "oh we are releasing payment" but yet nothing comes through.

I am actually grateful this happened as we had planned to use the company to redo our entire house we just bought! Dodges a major bullet, such a massive company who are unable to refund their clients!

They didn't even offer to give the paid items back!