PS
Pramond S
1 reviews | Active since Feb 2019
20 Nov 2021, 14:41
Italtile Paarden Eiland
Absolutely despicable after sales service. Sales persons and managers are very dismissive and quick to make excuses. I regret ever having purchased from Italtile Paarden Eiland.
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Replies (2)
Italtile's replyOfficial
22 Nov 2021, 07:50Good Morning Pramond,
I apologize for the poor experience within our Italtile Showroom. Customer service is our top priority across all showrooms. I am investigating with the showroom and will revert asap.
Thank you
Nicole Russell
***
I apologize for the poor experience within our Italtile Showroom. Customer service is our top priority across all showrooms. I am investigating with the showroom and will revert asap.
Thank you
Nicole Russell
***
Italtile's reply22 Nov 2021, 07:50
Official
Good Morning Pramond,
I apologize for the poor experience within our Italtile Showroom. Customer service is our top priority across all showrooms. I am investigating with the showroom and will revert asap.
Thank you
Nicole Russell
***
I apologize for the poor experience within our Italtile Showroom. Customer service is our top priority across all showrooms. I am investigating with the showroom and will revert asap.
Thank you
Nicole Russell
***
Italtile's replyOfficial
22 Nov 2021, 09:14 Good Morning Dr. Singh, We fully understand your frustration. The order placed for the edges is a special order with a lead time of 7 to 10 working days. The order was confirmed and placed on the 16th November 2021. The showroom manager has been in constant communication with our supplier to try speed up the process. Loadshedding in the last two weeks had caused uncontrollable delays at our supplier factory. However, the manager has been in contact with them again to ensure the understanding and urgency of your order. The order will be dispatched to showroom on Thursday the 25th November 2021, during the course of the day. Of which the manager will contact you as soon as has arrived. Please do reach out if you need further assistance or have any further queries. Many thanks Nicole Russell ***
Italtile's reply22 Nov 2021, 09:14
Official
Good Morning Dr. Singh, We fully understand your frustration. The order placed for the edges is a special order with a lead time of 7 to 10 working days. The order was confirmed and placed on the 16th November 2021. The showroom manager has been in constant communication with our supplier to try speed up the process. Loadshedding in the last two weeks had caused uncontrollable delays at our supplier factory. However, the manager has been in contact with them again to ensure the understanding and urgency of your order. The order will be dispatched to showroom on Thursday the 25th November 2021, during the course of the day. Of which the manager will contact you as soon as has arrived. Please do reach out if you need further assistance or have any further queries. Many thanks Nicole Russell ***