NC
Nadia C
1 reviews | Active since Dec 2017
03 Dec 2024, 11:08
Italtile driver, Enzo knows Customer Service.
I purchased a shower door online with the Black Friday sale. I was pleasantly surprised that firstly the shower door was going to be delivered so soon - when I received the notification on Tuesday. I would like to compliment the driver doing the delivery - Enzo. He called me in the morning to make an arrangement for delivery. Then called me during the course of the day telling me that he was delayed, but would call when he was on his way, which he did. That to be is customer service. It’s about keeping the customer informed. I was left impressed. Thank you Enzo.
Helpful (0)
Replies (3)0
Replies (3)
Italtile's replyOfficial
03 Dec 2024, 11:20Good morning Nadia,
Thank you for taking the time to share such a wonderful compliment. We truly value our teams on the ground and are thrilled to hear they're representing our brand so well. We deeply appreciate your support and for choosing Italtile for your purchases. Rest assured, I will share your positive feedback with our teams. Thank you once again!
Much appreciated.
Nicole Russell
Italtile Marketing Manager
Thank you for taking the time to share such a wonderful compliment. We truly value our teams on the ground and are thrilled to hear they're representing our brand so well. We deeply appreciate your support and for choosing Italtile for your purchases. Rest assured, I will share your positive feedback with our teams. Thank you once again!
Much appreciated.
Nicole Russell
Italtile Marketing Manager
Italtile's reply03 Dec 2024, 11:20
Official
Good morning Nadia,
Thank you for taking the time to share such a wonderful compliment. We truly value our teams on the ground and are thrilled to hear they're representing our brand so well. We deeply appreciate your support and for choosing Italtile for your purchases. Rest assured, I will share your positive feedback with our teams. Thank you once again!
Much appreciated.
Nicole Russell
Italtile Marketing Manager
Thank you for taking the time to share such a wonderful compliment. We truly value our teams on the ground and are thrilled to hear they're representing our brand so well. We deeply appreciate your support and for choosing Italtile for your purchases. Rest assured, I will share your positive feedback with our teams. Thank you once again!
Much appreciated.
Nicole Russell
Italtile Marketing Manager
NC
Nadia C's updateReviewer Update
03 Dec 2024, 11:26With so many left disappointed with the lack of Customer Servuce in this country it was a great experience- it shows that Enzo respects the clients. Please let him know that it is appreciated.
NC
Nadia C's update03 Dec 2024, 11:26
Reviewer Update
With so many left disappointed with the lack of Customer Servuce in this country it was a great experience- it shows that Enzo respects the clients. Please let him know that it is appreciated.
Italtile's replyOfficial
31 Oct 2025, 08:07Good day Nadia,
Apologies for the delay in response from our side, your compliments received were definitely shared with the team, and we are so glad we have customers like you taking the time share your experience.
Many thanks
Nicole Russell
***
Apologies for the delay in response from our side, your compliments received were definitely shared with the team, and we are so glad we have customers like you taking the time share your experience.
Many thanks
Nicole Russell
***
Italtile's reply31 Oct 2025, 08:07
Official
Good day Nadia,
Apologies for the delay in response from our side, your compliments received were definitely shared with the team, and we are so glad we have customers like you taking the time share your experience.
Many thanks
Nicole Russell
***
Apologies for the delay in response from our side, your compliments received were definitely shared with the team, and we are so glad we have customers like you taking the time share your experience.
Many thanks
Nicole Russell
***