EE
Eugene E
1 reviews | Active since Mar 2009
28 Feb 2021, 05:52
Italtile Does Not Reply To E-mails
On 15 November, I sent an e-mail to Italtile Sales. There was no reply. On 2 December, I forwarded that e-mail to Italtile HR to see if they could light a fire under Sales. I received no reply. Today is 28 February and I have started to move into my new house. Italtile has no been there to help me with the planning. Neither has the company OnCallSA, which Italtile uses. They also do not reply to e-mails a lot of the time. It says something about Italtile if even their chosen installers could not care either. I am trying to figure out the difference between buying tiles from Italtile and someone on a street corner. So far, it seems to me that someone on a street corner does no create false expectations of getting good service.
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Replies (4)0
Replies (4)
Italtile's replyOfficial
01 Mar 2021, 08:11Good Day Eugene,
Thank you for taking the time to communicate your concerns. Please can you let me know which email addresses you made use of for Sales and HR - we have a strict 24 hour response time, so it is concerning that you never received any response.
If you can let me know the info and I will manage this with the team responsible. In the interim, I will arrange for our team to make contact with you to see how we can assist further.
Thank you
Nicole Russell
***
Thank you for taking the time to communicate your concerns. Please can you let me know which email addresses you made use of for Sales and HR - we have a strict 24 hour response time, so it is concerning that you never received any response.
If you can let me know the info and I will manage this with the team responsible. In the interim, I will arrange for our team to make contact with you to see how we can assist further.
Thank you
Nicole Russell
***
Best regards,
Italtile's reply01 Mar 2021, 08:11
Official
Good Day Eugene,
Thank you for taking the time to communicate your concerns. Please can you let me know which email addresses you made use of for Sales and HR - we have a strict 24 hour response time, so it is concerning that you never received any response.
If you can let me know the info and I will manage this with the team responsible. In the interim, I will arrange for our team to make contact with you to see how we can assist further.
Thank you
Nicole Russell
***
Thank you for taking the time to communicate your concerns. Please can you let me know which email addresses you made use of for Sales and HR - we have a strict 24 hour response time, so it is concerning that you never received any response.
If you can let me know the info and I will manage this with the team responsible. In the interim, I will arrange for our team to make contact with you to see how we can assist further.
Thank you
Nicole Russell
***
Best regards,
Italtile's replyOfficial
01 Mar 2021, 09:41Good Day Eugene,
Please will you check your email.We have done some investigation and have found some emails and communication that were sent through to you. Our team has been waiting for feedback from you, based on the communication sent through.
Also, the domain of your email differs from the current yahoo – if you can investigate on your side. Our team has tried to call you again, with no luck. But please feel free to reach out to us again that we can most definitely assist you. Many thanks
Nicole Russell
Please will you check your email.We have done some investigation and have found some emails and communication that were sent through to you. Our team has been waiting for feedback from you, based on the communication sent through.
Also, the domain of your email differs from the current yahoo – if you can investigate on your side. Our team has tried to call you again, with no luck. But please feel free to reach out to us again that we can most definitely assist you. Many thanks
Nicole Russell
Best regards,
Italtile's reply01 Mar 2021, 09:41
Official
Good Day Eugene,
Please will you check your email.We have done some investigation and have found some emails and communication that were sent through to you. Our team has been waiting for feedback from you, based on the communication sent through.
Also, the domain of your email differs from the current yahoo – if you can investigate on your side. Our team has tried to call you again, with no luck. But please feel free to reach out to us again that we can most definitely assist you. Many thanks
Nicole Russell
Please will you check your email.We have done some investigation and have found some emails and communication that were sent through to you. Our team has been waiting for feedback from you, based on the communication sent through.
Also, the domain of your email differs from the current yahoo – if you can investigate on your side. Our team has tried to call you again, with no luck. But please feel free to reach out to us again that we can most definitely assist you. Many thanks
Nicole Russell
Best regards,
EE
Eugene E's updateReviewer Update
01 Mar 2021, 12:08Italtile phoned me and I spoke to a rude person with bad attitude. I hung up on her. If the attitude at the top is what is reflected in that telephone conversation and the patronising response above that does not address the specific e-mails in question, ot explains why the e-mails ub question were never rep**** to. Instead of seeing the complaint as a sales opportunity, Italtile has turned a potential customer into someone who will now never be a customer. Well done to customer service, sales and/or marketing.
EE
Eugene E's update01 Mar 2021, 12:08
Reviewer Update
Italtile phoned me and I spoke to a rude person with bad attitude. I hung up on her. If the attitude at the top is what is reflected in that telephone conversation and the patronising response above that does not address the specific e-mails in question, ot explains why the e-mails ub question were never rep**** to. Instead of seeing the complaint as a sales opportunity, Italtile has turned a potential customer into someone who will now never be a customer. Well done to customer service, sales and/or marketing.
Italtile's replyOfficial
01 Mar 2021, 12:18Good Day Eugene,
I, myself have tried to get hold of you with no luck. If you can please return my call at your soonest availability. I send you a message as well.
Thank you
Nicole Russell - ***
I, myself have tried to get hold of you with no luck. If you can please return my call at your soonest availability. I send you a message as well.
Thank you
Nicole Russell - ***
Best regards,
Italtile's reply01 Mar 2021, 12:18
Official
Good Day Eugene,
I, myself have tried to get hold of you with no luck. If you can please return my call at your soonest availability. I send you a message as well.
Thank you
Nicole Russell - ***
I, myself have tried to get hold of you with no luck. If you can please return my call at your soonest availability. I send you a message as well.
Thank you
Nicole Russell - ***
Best regards,