Italtile Boksburg. Cheat people of refunds

Item: Italtile
Rating: 1
Author: Penny T

I am having a bad experience with Italtile Boksburg. I returned samples which I had bought and requested a refund. It has now been over a month that Italtile Boksburg has not refunded me as promised..... I'm very frustrated as a sales consultant named Kgotso has been telling me stories that the money has been refunded.... Still waiting for my refund

Helpful (0)

Replies (3)

Italtile's replyOfficial

12 Aug 2022, 14:43

Good day Penny,

Thank you for reaching out, I will urgently investigate your concerns as this is not the normal Italtile culture / customer service.
I will revert soonest.

Thank you
Nicole Russell
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Italtile's reply12 Aug 2022, 14:43

Official

Penny T's updateReviewer Update

12 Aug 2022, 16:32

Hi Nicole, I do hope it will be sorted soon

Penny T's update12 Aug 2022, 16:32

Reviewer Update

Hi Nicole, I do hope it will be sorted soon

Italtile's replyOfficial

15 Aug 2022, 11:49

Good day Penny,

I hope you are well. I have received confirmation from my accounts department that the refund has been processed.

Please let me know if you have any other queries or concerns that I can assist with.

Many thanks
Nicole Russell
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Italtile's reply15 Aug 2022, 11:49

Official