1 reviews | Active since Nov 2012
From great to horrible
My experience started off well with the customer service arranging for the bath I bought to be shipped to the Menlyn branch, and here is where all the problems started.
First off, I noticed that the dimensions of the bath advertised were different than the dimensions of the tub on the invoice. I made the Italtile team aware of this, and one of the responses I got was it is only 150mm it doesn't make that big of a difference in a bath.
They offered me another bath at a higher price with a discount, which was the option that I went for. The link did not work repeatedly when they sent me the link due to the internet transfer.
I then went to the store in Menlyn to settle the difference, but the amount that I had to pay at the store was different than the amount that the customer service quoted me. How is it possible that the same service agent can give 2 different amounts to two different people?
Thank you for taking the time to communicate. I do apologize for the poor service received.
I have escalated to management and webstore to investigate and will revert asap.
Many Thanks
Nicole Russell
***
Thank you for taking the time to communicate. I do apologize for the poor service received.
I have escalated to management and webstore to investigate and will revert asap.
Many Thanks
Nicole Russell
***
With further investigation with our webstore, there were issues faced and we do apologize for the unfortunate events. This is not the normal sales experience through our webstore which is a seamless purchasing process. As I understand Lauren, our webstore manager has been in communication with you to manage the concerns.
We have identified the shortcomings of this isolated incident and will ensure this does not happen again. But thank you for bringing this to our attention.
All should be in order with your purchase.
Should you have any further queries, uncer*****ies or require additional assistance, please do not hesitate to reach out - we will ensure you receive our full dedication.
Many thanks and thank you for your patience.
Nicole Russell
***
With further investigation with our webstore, there were issues faced and we do apologize for the unfortunate events. This is not the normal sales experience through our webstore which is a seamless purchasing process. As I understand Lauren, our webstore manager has been in communication with you to manage the concerns.
We have identified the shortcomings of this isolated incident and will ensure this does not happen again. But thank you for bringing this to our attention.
All should be in order with your purchase.
Should you have any further queries, uncer*****ies or require additional assistance, please do not hesitate to reach out - we will ensure you receive our full dedication.
Many thanks and thank you for your patience.
Nicole Russell
***