Extremely Disappointing Service

good day - we bought some home improvements tiles etc. from Brandon Wood @ italtile in Northgate/Cape Town - we walked into Italtile to get what we need - Brandon helped us but then ended up selling us too big tiles - when my contractor queried it Brandon said my builder doesn't know what his talking about which i found extremely offensive - also he never asked us for bonding agents - grouting etc. - we are extremely upset because we had to go back to Italtile on 3/6 again - I have also complained to Mohammed the manager to which we've had no response when we we're their - Saturday morning we had a meeting with Brandon to which we we're told he was @ Makro - I then asked for Mohammed to which we we're told that his on the phone with a client - he never came down until another kind man helped us - we are the customer/we are stupid when it comes to building etc., - Brandon never asked us about the extras we need - prompting having to go back to Italtile which was extremely annoying - your service is shocking - I will never ever buy from Italtile again - I've also noticed that Brandon is the assistant manager - I'm sorry to say - he is not mx material - we've spent R70 000 with you guys - & all we got was terrible service - i hope someone comes back to me to try & sort out the mess that has been created - also I'm still awaiting my R3059 refund as per the gentleman on Saturday - 3/6 - Jean Bresler - ***