MG
Moira G
1 reviews | Active since Oct 2021
07 Jul 2025, 12:07
Bad Service Italtile Northgate Cape Town
So sad, after using Italtile Northgate Cape Town on 3 builds in the last 10 years, specifically because of good customer service, this customer care no longer exists.Bought a Tivoli MoveSink Mixer for R6999 April 2024 and after finally installing later in year and many services by agent and privately, tap continuously gets blocked because holes too smsll not practical.we were dumped, no come back, no refund and in the end had to buy new tap, no discount.So disappionting.we really are just numbers these days.Out of principal will not go back to Italtile and would discourage anyone I know not to use them.
Helpful (0)
Replies (5)0
Replies (5)
Italtile's replyOfficial
07 Jul 2025, 13:16Good day Moira,
Thank you for bringing this to our attention. I will investigate the matter with our showroom team and get back to you as soon as possible.
Please rest assured that customer service is our top priority, and we’re committed to resolving this promptly.
Thank you
Nicole Russell
Marketing Manager
***
Thank you for bringing this to our attention. I will investigate the matter with our showroom team and get back to you as soon as possible.
Please rest assured that customer service is our top priority, and we’re committed to resolving this promptly.
Thank you
Nicole Russell
Marketing Manager
***
Italtile's reply07 Jul 2025, 13:16
Official
Good day Moira,
Thank you for bringing this to our attention. I will investigate the matter with our showroom team and get back to you as soon as possible.
Please rest assured that customer service is our top priority, and we’re committed to resolving this promptly.
Thank you
Nicole Russell
Marketing Manager
***
Thank you for bringing this to our attention. I will investigate the matter with our showroom team and get back to you as soon as possible.
Please rest assured that customer service is our top priority, and we’re committed to resolving this promptly.
Thank you
Nicole Russell
Marketing Manager
***
Italtile's replyOfficial
10 Jul 2025, 12:35Good afternoon Moira,
Thank you for your patience. I’ve been in touch with Clint from our Cape Town showroom, who has been assisting you. He confirmed that a call has been logged with our Tivoli supplier and that he personally supported you through the process.At this stage, we are awaiting feedback from the supplier. Please rest assured that Clint is actively following up and applying pressure for a response. He’ll keep me updated once you have been informed and soon as the supplier makes contact with a solution.We truly value your support and want to assure you that we’ve done everything possible on our side to drive this forward. We're committed to seeing this through and providing you with the best possible service.
Thank you
Nicole Russell
Thank you for your patience. I’ve been in touch with Clint from our Cape Town showroom, who has been assisting you. He confirmed that a call has been logged with our Tivoli supplier and that he personally supported you through the process.At this stage, we are awaiting feedback from the supplier. Please rest assured that Clint is actively following up and applying pressure for a response. He’ll keep me updated once you have been informed and soon as the supplier makes contact with a solution.We truly value your support and want to assure you that we’ve done everything possible on our side to drive this forward. We're committed to seeing this through and providing you with the best possible service.
Thank you
Nicole Russell
Italtile's reply10 Jul 2025, 12:35
Official
Good afternoon Moira,
Thank you for your patience. I’ve been in touch with Clint from our Cape Town showroom, who has been assisting you. He confirmed that a call has been logged with our Tivoli supplier and that he personally supported you through the process.At this stage, we are awaiting feedback from the supplier. Please rest assured that Clint is actively following up and applying pressure for a response. He’ll keep me updated once you have been informed and soon as the supplier makes contact with a solution.We truly value your support and want to assure you that we’ve done everything possible on our side to drive this forward. We're committed to seeing this through and providing you with the best possible service.
Thank you
Nicole Russell
Thank you for your patience. I’ve been in touch with Clint from our Cape Town showroom, who has been assisting you. He confirmed that a call has been logged with our Tivoli supplier and that he personally supported you through the process.At this stage, we are awaiting feedback from the supplier. Please rest assured that Clint is actively following up and applying pressure for a response. He’ll keep me updated once you have been informed and soon as the supplier makes contact with a solution.We truly value your support and want to assure you that we’ve done everything possible on our side to drive this forward. We're committed to seeing this through and providing you with the best possible service.
Thank you
Nicole Russell
Italtile's replyOfficial
11 Jul 2025, 10:14Good morning Moira,
Thank you for taking my call earlier. As discussed, the refund has been processed and everything is now in order. While the matter was not due to a fault with the product itself, we’ve gone ahead and honoured the refund as a gesture of goodwill.
We truly value your support and aim to ensure a positive experience with us.
Should you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you
Nicole Russell
***
Thank you for taking my call earlier. As discussed, the refund has been processed and everything is now in order. While the matter was not due to a fault with the product itself, we’ve gone ahead and honoured the refund as a gesture of goodwill.
We truly value your support and aim to ensure a positive experience with us.
Should you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you
Nicole Russell
***
Italtile's reply11 Jul 2025, 10:14
Official
Good morning Moira,
Thank you for taking my call earlier. As discussed, the refund has been processed and everything is now in order. While the matter was not due to a fault with the product itself, we’ve gone ahead and honoured the refund as a gesture of goodwill.
We truly value your support and aim to ensure a positive experience with us.
Should you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you
Nicole Russell
***
Thank you for taking my call earlier. As discussed, the refund has been processed and everything is now in order. While the matter was not due to a fault with the product itself, we’ve gone ahead and honoured the refund as a gesture of goodwill.
We truly value your support and aim to ensure a positive experience with us.
Should you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you
Nicole Russell
***
MG
Moira G's updateReviewer Update
15 Jul 2025, 11:05Hello Nicole,
I am happy to report that I have received my refund from Italtile for the returned Tivoli kitchen mixer tap. It is a pity I had to resort to the Hello Peter option, but I am glad the problem has finally been dealt with and I hope that going forward Italtile continue to offer a good customer service.
Happy client
Moira
I am happy to report that I have received my refund from Italtile for the returned Tivoli kitchen mixer tap. It is a pity I had to resort to the Hello Peter option, but I am glad the problem has finally been dealt with and I hope that going forward Italtile continue to offer a good customer service.
Happy client
Moira
MG
Moira G's update15 Jul 2025, 11:05
Reviewer Update
Hello Nicole,
I am happy to report that I have received my refund from Italtile for the returned Tivoli kitchen mixer tap. It is a pity I had to resort to the Hello Peter option, but I am glad the problem has finally been dealt with and I hope that going forward Italtile continue to offer a good customer service.
Happy client
Moira
I am happy to report that I have received my refund from Italtile for the returned Tivoli kitchen mixer tap. It is a pity I had to resort to the Hello Peter option, but I am glad the problem has finally been dealt with and I hope that going forward Italtile continue to offer a good customer service.
Happy client
Moira
Italtile's replyOfficial
15 Jul 2025, 11:08Good morning Moira,
Thank you so much for taking the time to respond. We’re really pleased to hear that everything is now in order and your concerns have been resolved.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you
Nicole Russell
***
Thank you so much for taking the time to respond. We’re really pleased to hear that everything is now in order and your concerns have been resolved.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you
Nicole Russell
***
Italtile's reply15 Jul 2025, 11:08
Official
Good morning Moira,
Thank you so much for taking the time to respond. We’re really pleased to hear that everything is now in order and your concerns have been resolved.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you
Nicole Russell
***
Thank you so much for taking the time to respond. We’re really pleased to hear that everything is now in order and your concerns have been resolved.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you
Nicole Russell
***