1 reviews | Active since Jan 2011
Bad service, bad attitude
I purchased mosaic at Italtile NorthRiding on Saturday 20 January 2018. The sales lady advised that the mosaic was out of stock and that they would have to order it. In the mean time I already paid for it.
On Monday 22 January I was advised that the supplier discontinued the particular mosaic. I was offered something similar but just to find out that it is way more expensive (+-R4000) than what I originally ordered. How do you keep something in your showroom that is discontinued by the supplier??? How do you expect me to pay in this difference when the misunderstanding is between you and the supplier?
I cannot believe the "no care" attitude of your staff. It is a case of, pay the difference or cancel the order. Is this really the attitude you have???
I even spoke to a lady at Head Office (I think Lauren Myburgh) and she really wasn't very helpful or willing to resolve the matter
Good Day Phillip,
Apologies to hear your concerns and receipt of bad service, this is not Italtile std behavior, we are investigating immediately with the store direct and will revert as soon as possible to resolve these issues.
Many thanks
Nicole Russell
***
Good Day Phillip,
Apologies to hear your concerns and receipt of bad service, this is not Italtile std behavior, we are investigating immediately with the store direct and will revert as soon as possible to resolve these issues.
Many thanks
Nicole Russell
***
Good Morning Philip,
On further investigations, it has been confirmed that you and our showroom manager has come to agreements on covering costs and alternate options. I hope that all is satisfactory.
I am available should you have any further queries or questions.
Many Thanks
Nicole Russell - *** ***
Good Morning Philip,
On further investigations, it has been confirmed that you and our showroom manager has come to agreements on covering costs and alternate options. I hope that all is satisfactory.
I am available should you have any further queries or questions.
Many Thanks
Nicole Russell - *** ***