ES
Eugene S

1 reviews | Active since Jul 2012

27 Oct 2023, 14:32

AWFUL CUSTOMER SERVICE AND NOT TO BE TRUSTED PRODUCT AVAILABILITY

Have had a terrible experience when ordering things. Seems all the sales persons have a strategy. Firstly they will tell you they have limited stock and put you under pressure to purchase whatever you want. Second they will say they have stock at another branch and will get it for you. Then it was damaged and they need to get it elsewhere. End result is you cannot plan any of your building work because the store personnel just do not get back to you to advise you of progress or timelines. I would instead work with a supplier who is honest and upfront with the products they are selling. Italtile sales staff are not and I would be careful when dealing with them.

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Replies (3)
Italtile
Italtile's reply27 Oct 2023, 15:03
Official
Good day Eugene,

Thank you for reaching out and sharing your concerns with us.
We truly value your feedback, providing exceptional customer service is our utmost priority. I sincerely apologize for the unfortunate experience you have had. 

I am investigating this matter with the showroom and will revert asap.

Thank you 
Nicole Russell 
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Italtile
Italtile's reply30 Oct 2023, 08:45
Official
Good morning Eugene, 

With continued correspondence with our showroom, confirmed delivery of the mirror and flush plate took place this past Saturday. Brandon is overseeing the delivery of the robe hook personally, and we are currently awaiting confirmation from our suppliers. 
Rest assured, we are handling this matter with the utmost urgency. 

We appreciate your patience as we work diligently to resolve this for you. Please do not hesitate to reach out if you have any further questions or concerns. 

Thank you for your understanding.

Nicole Russell
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Italtile
Italtile's reply01 Nov 2023, 12:31
Official
Good day Eugene, 

Just an update, the final outstanding product has been delivered. 
Please do not hesitate to contact me or our Cape Town team for any further assistance.

Many Thanks
Nicole Russell 
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