Avoid Italtile like the plague! there are other companies!

The bad experience begins with the sales people PUSHING you to purchase, and even openly messaging you about their monthly quotas they need to meet so we should purchase NOW!

The next bad experience was being told that the staircase bullnose comes with the LED light itself not just the cut out. This wasn't true and much more money had to be spent to complete the job, and to add insult to injury the bullnose ordered with the space for the LED's were all cut differently and incorrectly, with different sizes, we had to grind them down and have them redone.

Furthermore, when we realised we want to tile additional sections of our home, and we requested additional tiles, we were told they were sold out (This is completely normal and fine) however what followed was not normal or fine. We were offered to take some stock from a branch in Botswana, we said great lets do that! however we were then told about the additional shipping cost (annoying but also fine to be honest) but that they wont be liable for any breakage with THEIR own transport and product, it would still be in their possession and ownership but and i must order extra for the breakages. The tiles are imported by boat, so they have been transported to Botswana already by road, however they cant ensure or at least cover breakage for a 2 hour drive? Mind you, its R1000 per sqm tile, and we had already spent around R410 000 with italtile on this order.

I then voiced my frustration and confusion with the salesperson, (the same one i had been using from the start) to receive the response of pure attitude, telling me this isn't there fault, and its my issue for not planning correctly, (so completely ignoring that the stock availability wasn't my frustration) he says its not his reasonability to fix the situation, and its my fault for not ordering on time. At this time i was about to spend an additional R134 000 for the bathroom taps and accessories, i thankfully took this order to another company entirely.

For the tiles, i decided i won't help this salesman reach his quota any further, and decided to place my order with another branch. I was told there was no stock, perfect as i knew this already and was told 2nd week of Feb is the delivery time, however its best i pay now (Early Jan) and I did so.

Because the tiles form an important part to the build, the kitchen can't be installed, painting cant be completed etc. i was in constant contact with the store on stock availability. 2nd week of Feb was repeatedly confirmed, i even quadruple checked week beginning of the 10th, i was told everything was on track.

We got the tilers ready, the kitchen ready and the painters and all relevant teams ready, Today, the 12th i contact the store to say i'm aware its this week could we confirm a day. Instead, i get told oh no yours are coming end of March? The ship that is here is the other color! so you're telling me the 3 months it took to produce and ship the tiles from Italy, no one knew the tiles i ordered and paid for, weren't on that ship??

Italtile is an absolute joke, the service is ridiculous. I'm so glad i moved any future spending to other companies, and there are many! so my suggestion is to avoid them like the plague! As i've advised all in my circle. They last due to sheer size.