Again - Disappointing service
Good Morning – I bought a new zink etc. on Friday – I was promised by Jennah that it would be delivered early morning on Wednesday – they still phoned me to confirm delivery address – to my absolute disgust it wasn’t delivered & now I have lost over R10 000 in order to re arrange the granite guys coming out again to cut out the specific holes – I’m extremely upset – we’re moving end July & it seems that our kitchen won’t be finished due to the incapability to do the most simple of actions – to deliver freaking zink – I need Italtile to come to the party now & either give me a discount on the zink that was bought – or I’m going to be forced to contact my lawyer on retainer to sort this out – we’ve now spent over R77 000 with Italtile & this is not the first time – your service is absolutely atrocious – Jean Bresler
Thank you for taking the time to reach out with your concern. We will immediately investigate with the showroom and understand why the sink was not delivered as arranged. I will revert asap with feedback and solutions.
Thank youNicole Russell***
Thank you for taking the time to reach out with your concern. We will immediately investigate with the showroom and understand why the sink was not delivered as arranged. I will revert asap with feedback and solutions.
Thank youNicole Russell***
Good morning Jean,
After conducting further investigation with the showroom, we have discovered that the sink was delivered to the site in a timely manner. However, it appears that the builder/contractor failed to inform you about the arrival of the stock.
Communication regarding this matter took place directly with Jennah via WhatsApp messages and voice notes. The product was delivered punctually by Italtile. Can you please contact your builder to ascertain the reason for the delay in notifying you about the stock delivery.
If you require any further assistance, please don't hesitate to reach out. Our team is ready to assist you and will gladly handle any necessary tasks.
Best regards,
Nicole Russell
***
Good morning Jean,
After conducting further investigation with the showroom, we have discovered that the sink was delivered to the site in a timely manner. However, it appears that the builder/contractor failed to inform you about the arrival of the stock.
Communication regarding this matter took place directly with Jennah via WhatsApp messages and voice notes. The product was delivered punctually by Italtile. Can you please contact your builder to ascertain the reason for the delay in notifying you about the stock delivery.
If you require any further assistance, please don't hesitate to reach out. Our team is ready to assist you and will gladly handle any necessary tasks.
Best regards,
Nicole Russell
***