token not send

this ****en company making move without my authorization. You can into play in Jabulani junction and failed dismally how do you expect people to pay bills and bills in such short period of time .3st Aug that is my pay date i paid R2560 int your account how do you block me on the 17th of September where do you think i got the money from . i am in the dark with an asthmatic child and you telling me i should settle this bill 1st what is this for i stay with my 6yrs old works mon to sunday how on earth did i accumulate such electricity bill ? iam out of light so i should be in the dark till pay pay this is bull **** i never singed up for this as far i know i bought into a prepaid property why iam i being disadvantaged in the process , Can this be fixed asap