Based on recent customer reviews, i-Switch Prepaid Metering (Pty) Ltd is carried by an exceptional frontline team. Customers consistently name consultants such as Felesity Roman, Lee-Ann, Innocent Mahasha and Yaseen Hendricks for fast, patient help, often after hours. A recurring theme, however, is that these agents are rescuing customers from meter, token and billing failures that should not happen in the first place.
Top Strengths:
- •Customer Service & Frontline Experience: Named consultants receive repeated, glowing praise for patience, speed and clear explanations. Customers describe being helped late at night, on Sundays and on public holidays, with several saying agents stayed with them until power or water was restored.
Replied to 58% of negative reviews
Reply time on negative reviews: 42h 1m
TrustIndex
6.3
Ranking
#5
in Utilities
Reply Time
151h 35m
NPS Score
-39
Recommended: Unlikely
Replied to 58% of negative reviews
Reply time on negative reviews: 42h 1m
Nov '25 - Oct '26
Frequently Asked Questions About i-Switch Prepaid Metering (Pty) Ltd
What do customers say about i-Switch Prepaid Metering (Pty) Ltd?
Based on recent customer reviews, i-Switch Prepaid Metering (Pty) Ltd is carried by an exceptional frontline team. Customers consistently name consultants such as Felesity Roman, Lee-Ann, Innocent Mahasha and Yaseen Hendricks for fast, patient help, often after hours. A recurring theme, however, is that these agents are rescuing customers from meter, token and billing failures that should not happen in the first place.
What is i-Switch Prepaid Metering (Pty) Ltd's biggest strength?
i-Switch Prepaid Metering (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Frontline Experience. Named consultants receive repeated, glowing praise for patience, speed and clear explanations. Customers describe being helped late at night, on Sundays and on public holidays, with several saying agents stayed with them until power or water was restored.
What are the most common complaints about i-Switch Prepaid Metering (Pty) Ltd?
The most common complaint about i-Switch Prepaid Metering (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Pricing & Contracts. Customers repeatedly question fixed charges, per purchase fees, sewage and water tariffs, and inaccurate meter readings. Recurring complaints include double charges, proofs of payment processed only in part, unexplained negative balances and units lost during meter changes.
How does i-Switch Prepaid Metering (Pty) Ltd compare to other Utilities companies?
i-Switch Prepaid Metering (Pty) Ltd scores 2.9 out of 5 on Hellopeter's AI analysis of service quality in Utilities, compared to the Utilities industry average of 1.7. Their strongest theme is Customer Service (4.2); their weakest is Service Reliability (2). The top AI-rated Utilities business on Hellopeter is IdealPrepaid (3.9). How is the AI Score calculated? →
Is i-Switch Prepaid Metering (Pty) Ltd trustworthy?
i-Switch Prepaid Metering (Pty) Ltd has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 65 reviews in the last 12 months. They reply to 58% of negative reviews, typically within 42 hours 1 min. Hellopeter has tracked i-Switch Prepaid Metering (Pty) Ltd across 142 total reviews. How is the TrustIndex calculated? →
Recent reviews (65)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2022
Water charges
I was helped by Felesity Roman late at night when our power was almost out and we couldn't recharge due to the water charges. People like her are really appreciated . She was of great help.
1 reviews | Active since Aug 2022
Water charges
I was helped by Felesity Roman late at night when our power was almost out and we couldn't recharge due to the water charges. People like her are really appreciated . She was of great help.
1 reviews | Active since Jan 2026
Johann from MONTE CARLO WELTEVREDENPARK
Hi. I am very happy with the help I got from Manfred at iSwitch. Manfred sorted my problem out immediately without hesitation. Since installing my prepaid meters iSwitch have always been very professional and helpful. Thankyou.
1 reviews | Active since Jan 2026
Johann from MONTE CARLO WELTEVREDENPARK
Hi. I am very happy with the help I got from Manfred at iSwitch. Manfred sorted my problem out immediately without hesitation. Since installing my prepaid meters iSwitch have always been very professional and helpful. Thankyou.
1 reviews | Active since Jun 2023
Exceptional customer service
Felicity Roman- Exceptional Service- assistance very fast, on point. You went above and beyond customer service. Keep up the good work. Effective and on point
1 reviews | Active since Jun 2023
Exceptional customer service
Felicity Roman- Exceptional Service- assistance very fast, on point. You went above and beyond customer service. Keep up the good work. Effective and on point
1 reviews | Active since Sept 2026
Service from Ingrid Titus
SERVICE FROM INGRID TITUS! Our first experience with iSwitch, and what a wonderful experience it was! I purchased electricity via EFT and wasn’t sure what to do next, so I called for assistance. I spoke to Ingrid Titus, and she was absolutely fantastic! ❤️ She immediately asked me to send my proof of payment, loaded it quickly, and within just a few minutes, I had electricity! 🙌⚡ Ingrid was efficient, professional, friendly and went above and beyond to assist me. This is what excellent customer service looks like! Thank you, Ingrid, for making my first experience with iSwitch such a pleasant one. You are truly an asset to the company! 👏❤️ Excellent service deserves to be recognised! 🌟
1 reviews | Active since Sept 2026
Service from Ingrid Titus
SERVICE FROM INGRID TITUS! Our first experience with iSwitch, and what a wonderful experience it was! I purchased electricity via EFT and wasn’t sure what to do next, so I called for assistance. I spoke to Ingrid Titus, and she was absolutely fantastic! ❤️ She immediately asked me to send my proof of payment, loaded it quickly, and within just a few minutes, I had electricity! 🙌⚡ Ingrid was efficient, professional, friendly and went above and beyond to assist me. This is what excellent customer service looks like! Thank you, Ingrid, for making my first experience with iSwitch such a pleasant one. You are truly an asset to the company! 👏❤️ Excellent service deserves to be recognised! 🌟
1 reviews | Active since Jul 2024
Months of Excessive Water Charges With No Resolution
Extremely Poor Customer Service and No Resolution to My Water Charges Issue I am extremely disappointed with the customer service I have received regarding my ongoing water charges issue. I first explained my problem on WhatsApp on 4 September, yet instead of having one person follow through with my case, every time I respond, I am given a new ticket and seemingly a different person. This makes the process extremely frustrating because I have to keep explaining the same issue over and over again. Why can’t one person take ownership of the complaint and see it through until it is resolved? I have been disputing unusually high water charges for months. I was previously told that the charges were caused by a leaking pipe, which I addressed and had repaired. Despite this, the charges have continued to increase, with the latest charges being as high as R680. What is even more frustrating is that after raising the matter on 4 September, I was told that someone is only available on 23 September to assess the situation. How is that supposed to resolve my water charges for this month? By then, another billing cycle will have passed and I could once again be charged an unreasonable amount without any solution. What exactly needs to happen for this matter to be taken seriously and properly investigated? I cannot continue paying such high water charges every month while being given no proper explanation or resolution. I need someone to take ownership of this complaint, investigate the readings and charges, and provide an actual solution rather than repeatedly telling me that “those are the readings.” This has been going on for months, and to date, there is still no resolution. I am simply asking for the matter to be properly investigated and resolved.
1 reviews | Active since Jul 2024
Months of Excessive Water Charges With No Resolution
Extremely Poor Customer Service and No Resolution to My Water Charges Issue I am extremely disappointed with the customer service I have received regarding my ongoing water charges issue. I first explained my problem on WhatsApp on 4 September, yet instead of having one person follow through with my case, every time I respond, I am given a new ticket and seemingly a different person. This makes the process extremely frustrating because I have to keep explaining the same issue over and over again. Why can’t one person take ownership of the complaint and see it through until it is resolved? I have been disputing unusually high water charges for months. I was previously told that the charges were caused by a leaking pipe, which I addressed and had repaired. Despite this, the charges have continued to increase, with the latest charges being as high as R680. What is even more frustrating is that after raising the matter on 4 September, I was told that someone is only available on 23 September to assess the situation. How is that supposed to resolve my water charges for this month? By then, another billing cycle will have passed and I could once again be charged an unreasonable amount without any solution. What exactly needs to happen for this matter to be taken seriously and properly investigated? I cannot continue paying such high water charges every month while being given no proper explanation or resolution. I need someone to take ownership of this complaint, investigate the readings and charges, and provide an actual solution rather than repeatedly telling me that “those are the readings.” This has been going on for months, and to date, there is still no resolution. I am simply asking for the matter to be properly investigated and resolved.
1 reviews | Active since Aug 2022
Water Charges
I would like to sincerely thank Felesity Roman for her excellent assistance and professionalism. She helped me resolve an issue with my iSwitch account after I was double-charged for my water bill. She was patient, helpful, and made sure the issue was properly resolved. I really appreciate her excellent customer service and willingness to assist. Thank you, Felesity, for going the extra mile! 🌟
1 reviews | Active since Aug 2022
Water Charges
I would like to sincerely thank Felesity Roman for her excellent assistance and professionalism. She helped me resolve an issue with my iSwitch account after I was double-charged for my water bill. She was patient, helpful, and made sure the issue was properly resolved. I really appreciate her excellent customer service and willingness to assist. Thank you, Felesity, for going the extra mile! 🌟
1 reviews | Active since Jul 2016
Amaaaaaaaazing service 🤸🤸💃
On a Friday evening at nearly 8pm., I thought I would not be assisted. Didn't have electricity and sitting in the dark. Got assisted by Felesity Roman. Quick and fast.. Girl your customer service is amazing... And thank you for your patience.. God bless
1 reviews | Active since Jul 2016
Amaaaaaaaazing service 🤸🤸💃
On a Friday evening at nearly 8pm., I thought I would not be assisted. Didn't have electricity and sitting in the dark. Got assisted by Felesity Roman. Quick and fast.. Girl your customer service is amazing... And thank you for your patience.. God bless