No electricity for three days - expired meat

I would like to report that I had a metre issue that resulted in me disposing of my meat as I had no power although I had units I called the contact centre line to no answer, the agent who eventually answered answered after 20 minutes of me holding on they gave me a code to clear the metre which lasted a night and when I woke up no power again this time my fridge was literally warm no longer ice in the deep freezer, I had to throw away meat work +_ R400 because it had gone off and then yesterday no power complained when I got to work in the noon and they managed to bypass and give me electricity however damage is already done, if this was done first then I would have not had to throw away my meat - I need some sort of goodwill from you because this is unacceptable