Months of Excessive Water Charges With No Resolution

Extremely Poor Customer Service and No Resolution to My Water Charges Issue

I am extremely disappointed with the customer service I have received regarding my ongoing water charges issue.

I first explained my problem on WhatsApp on 4 September, yet instead of having one person follow through with my case, every time I respond, I am given a new ticket and seemingly a different person. This makes the process extremely frustrating because I have to keep explaining the same issue over and over again. Why can’t one person take ownership of the complaint and see it through until it is resolved?

I have been disputing unusually high water charges for months. I was previously told that the charges were caused by a leaking pipe, which I addressed and had repaired. Despite this, the charges have continued to increase, with the latest charges being as high as R680.

What is even more frustrating is that after raising the matter on 4 September, I was told that someone is only available on 23 September to assess the situation. How is that supposed to resolve my water charges for this month? By then, another billing cycle will have passed and I could once again be charged an unreasonable amount without any solution.

What exactly needs to happen for this matter to be taken seriously and properly investigated?

I cannot continue paying such high water charges every month while being given no proper explanation or resolution. I need someone to take ownership of this complaint, investigate the readings and charges, and provide an actual solution rather than repeatedly telling me that “those are the readings.”

This has been going on for months, and to date, there is still no resolution. I am simply asking for the matter to be properly investigated and resolved.