iSwitch Prepaid Metering - Meter Number and Meter Box Change

My water abruptly cut as I was showering for work, this was around 05:00a.m in the morning. Through out the day I was struggling to buy water from VodaPay which is the channel I’ve been using for a good year. I went to Checkers and I was told my meter number doesn’t exist which then forced me to buy water directly from iSwitch. Literally the whole day I was trying to put in the token I was given and a long list of others but the meter just wasn’t taking them. The person I was talking to on WhatsApp finally verified my meter number only to find that it was a totally different number! My units meter number and meter box was apparently changed on the 19th of July but I wasn’t informed by management. Long story short, Lee Ann, Nathanie and Dikeledi came through for me after this revelation outside of their office hours and helped remedy the situation. Definitely not their fault, my complex did me dirty! To have to find out on a Sunday afternoon with a new work week ahead was really frustrating. From 18:00 until 20:00 we were going back and forth with calls, getting units with the new meter box that I can ask assistance from, reassuring me that it will come right and it did - their patience and persistence to sort me out did not go unnoticed.