How iSwitch went DOWN and left customers hanging...

Two words: P-A-T-H-E-T-I-C & U-N-E-T-H-I-C-A-L

Message received from iSwitch after their wifi service being down for 5 days since Thursday, 15/04/2021...

12h47: Monday, 19/04/2021

Good day, As you are aware, we are currently experiencing drastic problems on our core and backhauls. This is affecting most of the services to our customers. The cause of the outage is due to unforeseen circumstances that has transpired internally at iSwitch during the last couple of months. Most of iSwitch’s services have been suspended by our service providers. A formal investigation is currently under way by external parties. Unfortunately no further information can be divulged at this point in time as this is an ongoing investigation and will have legal repercussions. We realise that this outage is affecting our customers negatively. We have no ETR on full restoration of the network as it is reliant on the outcome of the investigation. We urge our customers to seek alternative services. Any cancellations received by iSwitch from Monday 19 April 2021 will be processed without having to provide a months’ notice and without any further penalty. We thank you for your patience in this regard and apologise for the service delivery interruption since Friday 16th.