WJvR
Werner Jansen van Rensburg

1 reviews | Active since May 2018

31 Oct 2025, 07:56

Extremely bad service for a lot of money

Had my D/C in for a service at Isuzu World Kempton park . After paying the R 9000 bill I drove off . At the first traffic light I stopped every ting seemed fine . As I pulled off the vehicle lost power and some lights came on . i safely pulled over , switched off and stared up again but this time the vehicle battled to start . on my way back to the dealership the vehicle had no power and I was very worried as the vehicle would keep cutting out . Back at the dealership I got hold of the workshop manager that I had delt with previously when they did not fill the brake fluid on a service . He called the technician and they put the vehicle on a lift . They the went ahead and correctly fitted the diesel filter that was not fitted correctly . I asked if the vehicles don’t get tested after the service and the workshop foreman told me the technician have to test drive the vehicle . After a bit of back and forth the technician Simon told me he did not test drive the vehicle . I would have expected the workshop foreman or workshop manager Lizwe to test the vehicle or at least check to make sure the technician has . I then sent a message to Le Roux the Dealer principal on the Monday explaining what happened . It is now the Friday of that same week and nothing from the Dealer principal . So this just shows that the captain of the ship leads by example . I will never take my vehicle back to isuzu Kempton Park . I will make a point tell everyone I encounter to rather make use of Isuzu Boksburg or Isando . This dealer probably don’t care but will once they lose business .

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Replies (1)
WJvR
Werner Jansen van Rensburg's update24 Mar 2026, 16:47
Reviewer Update
My Vehicle needed a new clutch . I phoned an independent brake and clutch repairer to have a clutch kit done . They quoted me R 10500.00 . I thought let me try Isuzu world Lizwe the *********** manager quoted me R 11700. 00 . I thought for the little extra I would rather let the agents do the work . well this was once again the biggest mistake . On the Fryday I messaged him to ask if everything is arranged for me to take my vehicle in on the Tuesday . He said yes . Took my vehicle in on Tuesday morning ( I was there 6:50 am ) . I phoned lizwe 10:40 am to ask how things are going . He told me I can only get the vehicle the next day (after he promised me it would be ready the same day ) as they did not have the parts in stock . One quick call and I could find the parts at a dealer close by . The lose of revenue for me for the day plus now a second day , this clutch will set me back more than R 20000. 00 . They will force me to go to Toyota or Ford for my next vehicle . They are the poster child for being useless . I honestly wonder how lizwe was employed as the manager !