Poor Service, Lack of Communication

I have sent my vehicle in for a check-up on the gearbox thats still under warranty. My vehicle went in on last week Tuesday 13Nov, Friday came and went its Monday 19November already with me trying to following up every single day. I have phoned several times in order to get to know whats happening... still no reply. I got hold of Zunaid Jacobs at ISUZU HEAD OFFICE ********** 214 My vehicle/gearbox is still under warranty and according to my knowledge buying this vehicle secondhand from LEVI AUTO, they told me all services was done and everything was perfect.

Friday at 13:30 for the first time last week, ISUZU HEAD OFFICE phoned to say... the claim cant be processed.

I am so frustrated, I have a loss of income at the moment and resceduling appointments back and forth.

I have done all the services, I know that the WARRANTY IS VALID UNTILL 120 000KM's and im still in range and under warranty! I am furious!!!!! My vehicle has to be repaired!! As its still under warranty. And I have done my part according to services etc!!!!!