ISUZU ISANDO - HORRIBLE SERVICE AND UNPROFESSIONAL STAFF

My experience is with Isuzu Isando dealership.

It al started on 14/09/2019 when we visited to buy a white Renault Duster 2018 model 4x4 Auto for R 217 k. We phoned the 13/09/2019 and arranged to test drive the vehicle with sales consultant Jason Veldman. Upon arrival he told us some story about a client putting in an offer but he told us that client will not be approved but still we could not test drive the vehicle. The same day I sent all my documents to Jason and the dealership for approval as we are serious buyers.

The following week I received a mail from sales consultant Michael telling me i have been approved for a totally different Duster, blue in color and that the other Duster we wanted has been sold. We sent a mail to the franchise director Mr. Le Roux Roux stating our unhappiness and he rep**** with 3 other Renault Dusters with similar specs as to the one we wanted originally that he got from Renault South Africa on 17/09/2019. We agreed on a vehicle and they (Isuzu Isando) ordered it for us with all my finance already approved and in place.

On the 30/09/2019 after consultations with Renault and the stock controller at Isuzu Isando - Arthur it came to light that they still did not have the exact vehicle and is still searching for one. This after we waited for 2 weeks for the "delivery" of the vehicle only.

When we queried this to Mr. Le Roux he still to date did not respond to my email after he was the one who on email stated they are waiting for an ETA on the vehicle delivery.

So after all this terrible service I still do not have a vehicle or any help from Isuzu Isando dealership. I do not wish this experience on anyone when purchasing a vehicle and the service was utterly unprofessional. No one communicates at that dealership and you will think when the franchise director makes promises that he will deliver and not just ignore you.

Also to add to this - we have not heard a single word from Mr Jason Veldman at all. A thank you to Janine who seems to be the only person there doing a great job.