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Tracey B

1 reviews | Active since Jul 2018

19 Apr 2021, 20:52

Isuzu clutch issues and poor after-sales service

Congratulations to Hampsons and Isuzu SA for the worst after sales support l have ever experienced. We are on our THIRD blown clutch which they keep blaming on 'driver error' despite the vehicles being driven by 3 different drivers, none of whom have managed to blow clutches on other vehicle brands. In the most recent incident, we felt a shudder on the clutch and took it in to Hamspons Scottburgh. They 'adjusted' it and put it back on the road. The very next day it overheated and blew. They said the issue must have occurred AFTER they worked on it. Driver Error. R20,000.00 later we reported this to Isuzu SA who sent an inspector who upheld the decision despite never actually inspecting the vehicle. I strongly recommend picking a different brand if this is the kind of support you can expect.

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Tracey B's update20 Apr 2021, 09:38
Reviewer Update
Went in this morning to collect the vehicle, the report says that we "ride the clutch excessively, we allow it to slip, use it as a brake and tow other vehicles" which is news to me.... and funny how this never happens in the Hilux, we are on our 3rd one with no issues. Fortunately they decided not to machine the flywheel so the cost came down to R7,000 from R20,000. Still not impressed and will be sticking with Toyota in future.