Istoreinsure Fedsure Ordeal

Good day,i am very dissapointed in the lack of customer care and incompetence of Istoreinsure under FEDSURE.

I signed up for insurance on my sons iphone in January this year,with his device being less than a month old.

So i recently had a problem with the bank account i had,seeing that the debit order will be running soon .I decided to give them a call to state my problem and assking if they can strt debiting from my new banking acc .

-1st i was told by the call center agent that ,they could only debit from my previous account,besides me telling him i could not use that account anymore.The 1st month lapsed without me having made a payment. -i then called again and explained again my frustration and dilema,to the same agent.Who then suggested i again have funds in the previous account but he then managed to send me a debit order form.Which i filled out and emailed back within 2 days. -another end of the month and again no debit from the new account.I then recieved an email saying my insurance had lapsed for non payment .I then emailed him back,explaining my ordeal again.Bare in mind i was now going towards the 3rd month .He rep**** saying i must give him the reason for my changing of bank accounts and a video showing the condition of the iphone i had insured,which i did and i sent him all the emails(screenshots) -i then recieved an email from Fairoza saying my insurannce had been reinstated.Also saying that i should make sure that the R942.00 owing on my side should be in the account by the 8th December 2023 and ready for debit. -the debit order ran on the 7th December arount 17h44 and again at 17h45.I pulled up into side and went on to do a tranfer to the said bank account which i had given to istoreinsure to debit from (making an immediate transfer,so funds will be readily available.) -since the 7th of December 2023 there was no debit order from my account.since it was a friday,i thought maybe it will run on the monday the 11th December 2023. -To my disappointment i called again to see if everything was ok.But i was told by another agent that my insurance had been cancelled yet again.

I have tried by all means that i comply because i know what this insurance means for the device and my son who is the one using the device .Istore insure and its banking mechanisms and their *********** agents have made this into a ordeal for me and my son .

So now i dont have insurance on the device after all the means i tried to comply.