istore Maponya Mall
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
istore Maponya Mall
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesM
simon M
1 reviews | Active since Jun 2011
1 Jun 2026, 17:49
Luyanda service consultant gave me a bad service
I recently visited the iStore at Maponya Mall intending to purchase an iPhone charging cable. While I was there, I asked the Assistant Manager whether I could apply for a cellphone contract. He informed me that it would not be a problem and asked me to wait for a consultant to assist me. After waiting, I was called by a consultant named Luyanda. Unfortunately, the experience was disappointing from the ex start. He did not greet me or make any effort to welcome me as a customer. Instead, he immediately stated that he had been informed that I wanted to apply for a contract. I confirmed this, but he remained disengaged and did not acknowledge me in a professional or courteous manner. He then looked at his watch and informed me that the application process would take approximately 1 hour and 30 minutes. At the time, it was already 5:30 PM and the store was due to close at 6:00 PM. I was left wondering why this information had not been communicated to me from the outset, before I spent time waiting for assistance. I understand that stores have operating hours and procedures, but I believe customers should be treated with respect, greeted professionally, and given clear information from the beginning. Unfortunately, my interaction with Luyanda fell short of the level of customer service I expected from the iStore brand. I hope management will address this matter and ensure that all customers receive courteous and professional service.
Helpful (0)
|Replies (0)sM
simon M
1 reviews | Active since Jun 2011
1 Jun 2026, 17:49
Luyanda service consultant gave me a bad service
I recently visited the iStore at Maponya Mall intending to purchase an iPhone charging cable. While I was there, I asked the Assistant Manager whether I could apply for a cellphone contract. He informed me that it would not be a problem and asked me to wait for a consultant to assist me. After waiting, I was called by a consultant named Luyanda. Unfortunately, the experience was disappointing from the ex start. He did not greet me or make any effort to welcome me as a customer. Instead, he immediately stated that he had been informed that I wanted to apply for a contract. I confirmed this, but he remained disengaged and did not acknowledge me in a professional or courteous manner. He then looked at his watch and informed me that the application process would take approximately 1 hour and 30 minutes. At the time, it was already 5:30 PM and the store was due to close at 6:00 PM. I was left wondering why this information had not been communicated to me from the outset, before I spent time waiting for assistance. I understand that stores have operating hours and procedures, but I believe customers should be treated with respect, greeted professionally, and given clear information from the beginning. Unfortunately, my interaction with Luyanda fell short of the level of customer service I expected from the iStore brand. I hope management will address this matter and ensure that all customers receive courteous and professional service.
0
Replies (0)CN
Catia N
1 reviews | Active since Dec 2025
3 Jan 2026, 18:35
I bought an iPhone 13 3weeks ago.... When the phone had to charge it showed signs of mulfunction, I paid 10500 and 300 extra for icare when purchasing it, when I take it back they told me I need to pay R250 and R12000 for them to fix the phone,I went to g
Am so So disappointed with the service they gave me in that store I am very and very sad 😢
Helpful (0)
|Replies (0)CN
Catia N
1 reviews | Active since Dec 2025
3 Jan 2026, 18:35
I bought an iPhone 13 3weeks ago.... When the phone had to charge it showed signs of mulfunction, I paid 10500 and 300 extra for icare when purchasing it, when I take it back they told me I need to pay R250 and R12000 for them to fix the phone,I went to g
Am so So disappointed with the service they gave me in that store I am very and very sad 😢
0
Replies (0)CN
Catia N
1 reviews | Active since Dec 2025
24 Dec 2025, 11:40
Istore maponya mall is a ****
I bought an iPhone 13 3weeks ago,,, when the phone had to charge it showed signs of mulfunction, I paid 10500 and 300 extra for icare when purchasing it, when I take it back they tolf me I need to pay 12000 for them to fix the phone, I went to give them letter of demand the manager refused to sign I'm helpless and disappointed in their service Can I kindly get assistance my contact number ***
Helpful (0)
|Replies (0)CN
Catia N
1 reviews | Active since Dec 2025
24 Dec 2025, 11:40
Istore maponya mall is a ****
I bought an iPhone 13 3weeks ago,,, when the phone had to charge it showed signs of mulfunction, I paid 10500 and 300 extra for icare when purchasing it, when I take it back they tolf me I need to pay 12000 for them to fix the phone, I went to give them letter of demand the manager refused to sign I'm helpless and disappointed in their service Can I kindly get assistance my contact number ***
0
Replies (0)