Bad service .

I am extremely dissatisfied with the service i have received from Istore Mall Of Africa. My earphones were giving me problems in terms of when i am listening to music they would activate siri, skip songs and pause the music . I went to the store on the 08th of April to tell them about the problem.The consultant said he wanted to see what I was actually talking about . So I plugged them in and played music but nothing happened. So he was like he won’t be able to help me till he sees the actual problem. So I left the store as soon as I left the store the earphones started malfunctioning and I screen recorded the entire thing. Went back to the store and showed him the video . He eventually helped me and told me to leave the earphones and told me that it will take them 3-5 working days and I will receive a call from them . A week passed and I got an automated message and a email saying my unit is awaiting spares / replacements module and I was glad that I might be getting my earphones sooner than expected. Days passed and I kept on getting the same sms and email. I ignored them because I have been seeing them constantly. On the 16th of April I get a call from and the consultant told me that my unit is still awaiting spares from the warehouse and it would take a few businesses working days . Weeks passed and I still got the automated sms and email. I then took it upon myself to go to the store . I was helped by another person this time and they told me that my unit is still waiting replacement. This was on the 03rd of May . It’s the the 13th of May and I still haven’t gotten my earphones back. It’s been a whole month waiting for the parts . At this point me being given new earphones would solve the problem because I have run out of patience.