Bad experience

I am extremely disappointed with the service I have received from iStore Mall of Africa. For the past three weeks, I have been caught in an exhausting cycle of back-and-forth communication regarding the same issue with my device, undergoing repeated tests with no resolution.

On two separate occasions, iStore employees— including a manager who assisted in logging the case—witnessed the issue firsthand, yet no meaningful progress has been made. Despite following all Apple compliance procedures diligently, I now find myself in the frustrating position of being expected to pay for a device that has not been in my possession for weeks.

This experience has been both stressful and unfair. As a customer, I should not be financially responsible for a service or product I do not have. I have provided proof of purchase and expect reasonable compensation for the time my device has been unavailable. The lack of accountability and efficiency in handling this matter has left me with no choice but to consider legal action if a resolution is not reached.

I strongly urge iStore to improve its customer service processes and take responsibility for its customers' experiences. At this stage, I cannot recommend this store to others based on the ongoing frustration and lack of resolution I have encountered.