DK
Delaine K
1 reviews | Active since Sept 2020
02 Sept 2020, 13:39
Non-existing service from ISPAfrika
Very dissatisfied with their service. Was told to migrate because they only want to concentrate on business connections, did what was asked and they cancelled our line. 2 days without internet, have a high school and university student who needs to work online and can't. Countless phone calls to get them to rectify or help with the problem, only to hear a manager will call us back in 5 minutes, yet ABSOLUTELY NOTHING. Worst service ever
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Replies (3)0
Replies (3)
ISPAfrika (Pty) Ltd's replyOfficial
02 Sept 2020, 13:51Hi Delaine. We are very concerned to hear this feedback. Please can you email us your full name so that we can further investigate and possibly, intervene on your behalf with RSAWEB to try and find a solution. The email address to use is ***. Our apologies for your experience.
ISPAfrika (Pty) Ltd's reply02 Sept 2020, 13:51
Official
Hi Delaine. We are very concerned to hear this feedback. Please can you email us your full name so that we can further investigate and possibly, intervene on your behalf with RSAWEB to try and find a solution. The email address to use is ***. Our apologies for your experience.
DK
Delaine K's updateReviewer Update
02 Sept 2020, 17:29I cannot view what the email address is, I only see *********
The account is in my husband name, Anton Kennard.
The account is in my husband name, Anton Kennard.
DK
Delaine K's update02 Sept 2020, 17:29
Reviewer Update
I cannot view what the email address is, I only see *********
The account is in my husband name, Anton Kennard.
The account is in my husband name, Anton Kennard.
ISPAfrika (Pty) Ltd's replyOfficial
02 Sept 2020, 17:30Thank you for your response Delaine. We will investigate and revert to the email address on file.
ISPAfrika (Pty) Ltd's reply02 Sept 2020, 17:30
Official
Thank you for your response Delaine. We will investigate and revert to the email address on file.