No "service" at all

Ive got ISP Connect as my service provider supplying Internet Services and Networking. Since starting with them their service delivery was poor so much so that there is no internet services as their system is always off line. I reported the issues several times to the owner of the company and the Carletonville brance themselves, but tey put the and they blamed the companies where they installed their equipment. I am paying R900 a month for 4 Meg line. I however am struggling to use my laptop and apple phone together as the internet then become encredibly slow!!! So much so that I have to wait half a hour to open for example youtube.

When talking to the service provider they always have excuses of system upgrades and system failures at places where they installed their equipment. They do send out technicians to my residence but to no success. The owner himself sometime try to assist but the services then stop there. I am working abroad and 70% of the time my wife have to buy data from a cellular service to talk to me. Not something I want as Iam paying for a service witch I dont get. Iam always offline!! No services at all over most weekends normally this is when their systems "fail".

It is also difficult to communicate with their offices as most of the time their are no one nor do they have afterhour services and contact details such as email. Website www.ispconnect.co.za