Vodacom need to change its affiliates

Samsung Isonexperience has the worse customer service in the history of customer service. I bought a router through Vodacom and was issued with a voucher to redeem a Samsung tv I did everything according to the instructions I have had no communication from these people since I called on 19.12.2024 i was told I would recieve my tv within 3 days. Its been 3 days I called with morning 24.12 2024 was on hold for an hour and no one attended to my call. I had to escalate it to vodacom who sent an email and cc me in the email still no response.