NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Ison experiences
How is Ison experiences rated on Hellopeter?
Hellopeter has tracked Ison experiences across 22 reviews. Ison experiences hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Ison experiences? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2026
Bad treatment
I will never get over how my girlfriend is depressed by that place but she cant resign because she needs the little money she's getting but nah the treatment there is bad,she's always complaining about something if its not the treatment its the working environment then there team leaders,the mangers the endless threats and a lot of things I cant get into details about
1 reviews | Active since Jun 2026
Bad treatment
I will never get over how my girlfriend is depressed by that place but she cant resign because she needs the little money she's getting but nah the treatment there is bad,she's always complaining about something if its not the treatment its the working environment then there team leaders,the mangers the endless threats and a lot of things I cant get into details about
1 reviews | Active since Mar 2026
ISON Experience wage theft
Ison callcenter employees getting paid less than 3k for a month after working 160 hours of work that too no transport or transport allowance . This is Wage theft & *******. Poor guys spend roughly 2k on travel so working *** for a month.
1 reviews | Active since Mar 2026
ISON Experience wage theft
Ison callcenter employees getting paid less than 3k for a month after working 160 hours of work that too no transport or transport allowance . This is Wage theft & *******. Poor guys spend roughly 2k on travel so working *** for a month.
1 reviews | Active since Oct 2025
Exploitation
I worked at iSON Xperiences under Vodacom and recently resigned. One of the main reasons for my resignation was that I had been applying for leave since November, but my requests were never approved. Over time, this became very overwhelming for me. I was physically and emotionally exhausted, and my health started being affected. Unfortunately, I felt like I had no other option but to resign two days ago because my body could not cope anymore. I believe employees should be given fair consideration when applying for leave, especially when it affects their well-being. I hope management can improve the leave approval process and communication with staff in the future.
1 reviews | Active since Oct 2025
Exploitation
I worked at iSON Xperiences under Vodacom and recently resigned. One of the main reasons for my resignation was that I had been applying for leave since November, but my requests were never approved. Over time, this became very overwhelming for me. I was physically and emotionally exhausted, and my health started being affected. Unfortunately, I felt like I had no other option but to resign two days ago because my body could not cope anymore. I believe employees should be given fair consideration when applying for leave, especially when it affects their well-being. I hope management can improve the leave approval process and communication with staff in the future.
1 reviews | Active since Feb 2026
Customer Care
What a bad and exploitive company VODACOM is. I worked at Ison for literally close to 1 year, when I asked for leave, I was taken from pillar to post, it was even starting to affect my work, my body even crashed due to fatigue. Coming to my salary was a complete ****. I worked all my days, and they still decided to rob me my hard-earned money. I will never recommend working there.
1 reviews | Active since Feb 2026
Customer Care
What a bad and exploitive company VODACOM is. I worked at Ison for literally close to 1 year, when I asked for leave, I was taken from pillar to post, it was even starting to affect my work, my body even crashed due to fatigue. Coming to my salary was a complete ****. I worked all my days, and they still decided to rob me my hard-earned money. I will never recommend working there.
1 reviews | Active since Aug 2022
Samsung / Ison experiences – Unable to Claim Galaxy A-Series Complimentary Buds
I upgraded two Vodacom cell numbers to Samsung Galaxy A26 devices. The phones are for my children, which is important context. Samsung ran a promotion offering complimentary Galaxy Buds on the Galaxy A26, A36 and A56. I attempted to claim the promotion but the Samsung Members banner required to submit the claim does not appear. Because the phones belong to my children, I do not have access to the Samsung Members banner on my own device, which makes the normal claim process impossible. I contacted Samsung Promotions / iSON Xperiences via email and phone. Despite supplying: Invoices IMEI numbers Detailed explanations I keep being asked for additional screenshots, what device I’m using, and other repetitive information, instead of the claim simply being processed manually or escalated properly. This has resulted in unnecessary back-and-forth with no resolution, even though Samsung has all the information needed to validate the devices and the promotion eligibility. For a major brand like Samsung, this process is overly rigid, poorly thought out, and customer-unfriendly, especially when devices are legitimately purchased but used by children. I am still waiting for: A manual claim submission, or A clear, workable alternative to the Samsung Members banner At this point, the experience feels like being pushed from one response to another without anyone taking ownership of the problem. Disappointing service for what should be a straightforward promotional claim.
1 reviews | Active since Aug 2022
Samsung / Ison experiences – Unable to Claim Galaxy A-Series Complimentary Buds
I upgraded two Vodacom cell numbers to Samsung Galaxy A26 devices. The phones are for my children, which is important context. Samsung ran a promotion offering complimentary Galaxy Buds on the Galaxy A26, A36 and A56. I attempted to claim the promotion but the Samsung Members banner required to submit the claim does not appear. Because the phones belong to my children, I do not have access to the Samsung Members banner on my own device, which makes the normal claim process impossible. I contacted Samsung Promotions / iSON Xperiences via email and phone. Despite supplying: Invoices IMEI numbers Detailed explanations I keep being asked for additional screenshots, what device I’m using, and other repetitive information, instead of the claim simply being processed manually or escalated properly. This has resulted in unnecessary back-and-forth with no resolution, even though Samsung has all the information needed to validate the devices and the promotion eligibility. For a major brand like Samsung, this process is overly rigid, poorly thought out, and customer-unfriendly, especially when devices are legitimately purchased but used by children. I am still waiting for: A manual claim submission, or A clear, workable alternative to the Samsung Members banner At this point, the experience feels like being pushed from one response to another without anyone taking ownership of the problem. Disappointing service for what should be a straightforward promotional claim.
1 reviews | Active since Dec 2025
Samsung and Ison False advertising and *****??
In early August 2025, I bought 3 Samsung TVs on promotion and was supposed to get two sets of Galaxy Airpods, a HW-Q930F/XA sound bar and a TAB S10 Ultra. The two airpods were quickly despatched but neither the sound bar not the Tab S10 Ultra have been despatched. Dealing with Ison has been a shocking experience with countless calls, countless emails all promising resolution and imminent despatch. It is now 4 months later and I cannot get an answer and my product. Do not buy Samsung products where promotions of free goods are offered.
1 reviews | Active since Dec 2025
Samsung and Ison False advertising and *****??
In early August 2025, I bought 3 Samsung TVs on promotion and was supposed to get two sets of Galaxy Airpods, a HW-Q930F/XA sound bar and a TAB S10 Ultra. The two airpods were quickly despatched but neither the sound bar not the Tab S10 Ultra have been despatched. Dealing with Ison has been a shocking experience with countless calls, countless emails all promising resolution and imminent despatch. It is now 4 months later and I cannot get an answer and my product. Do not buy Samsung products where promotions of free goods are offered.
1 reviews | Active since Jul 2025
********* Treatment from Isonxperiences Management
I'm shocked and disappointed by the way Isonxeperiences Vodacom in Randburg is treating its employees. As an employee, I feel like we're being pushed to our limits without adequate support. The recent changes have created a lot of uncer*****y and stress among colleagues. The company is prioritizing profits over people, and it's taking a toll on our well-being. We're expected to meet demanding targets without being given the resources or training we need. It's like we're seen as machines rather than human beings. The lack of communication and transparency from management is also concerning. We're left in the dark about important decisions that affect our jobs and our futures. It's unacceptable. I feel like I'm being treated like an animal, just a cog in a machine, rather than a valued employee. It's demotivating and demoralizing.The long working hours are frustrating and the one off is unhealthy and they expecting 100% customer services because Vodacom is client that does not care about our mental health
1 reviews | Active since Jul 2025
********* Treatment from Isonxperiences Management
I'm shocked and disappointed by the way Isonxeperiences Vodacom in Randburg is treating its employees. As an employee, I feel like we're being pushed to our limits without adequate support. The recent changes have created a lot of uncer*****y and stress among colleagues. The company is prioritizing profits over people, and it's taking a toll on our well-being. We're expected to meet demanding targets without being given the resources or training we need. It's like we're seen as machines rather than human beings. The lack of communication and transparency from management is also concerning. We're left in the dark about important decisions that affect our jobs and our futures. It's unacceptable. I feel like I'm being treated like an animal, just a cog in a machine, rather than a valued employee. It's demotivating and demoralizing.The long working hours are frustrating and the one off is unhealthy and they expecting 100% customer services because Vodacom is client that does not care about our mental health