****MED BY SONWABISE MANTILE & ISON XPERIENCES

MTN hired ISON EXPERIENCES SONWABISE MANTILE

I have complained to MTN but they said that Ison Xperiences is liable for this.

I have been manipulated regarding my contract. On the start of May 2025 I called to upgrade my contract after receiving notification that I was due for an upgrade on both my numbers by June 2025.

My allocation monthly is on the 12th of May. Sonwabise Mantile had assisted me. He had assured me that if I take the contract upgrade that I would not be double charged as I had already received my allocation.

I was given the additional 150gb plus 200gb which I did not request or need. He did not mention that I would receive prorata amount due to the processing of the upgrade taking longer than expected.

Sonwabise sent me an email assuring me that I would not be double charged for the contracts.

On the system it says I owe R1165 which is double my account amount. I previously paid R738 which was my old contract amount and I was supposed to be paying only R600 in total for the new contracts. Last month I paid R738, now I need to pay R1165.09.

Sonwabise WANTED TO FINALISE THE CONTRACT IT WAS ONLY APPROVED ON THE 15TH OF MAY, AND NOW I OWE R1165 INSTEAD OF R600. I have been ****med and manipulated so that he can make commission.

He should have told me that I should wait until June before my next allocation to upgrade as I had already received and will be charged again for the May for the prorata allocation.

The additional 200gb was not used and forfeited.

SONWABISE MANTILE SHOULD BE LIABLE TO FIX OR PAY FOR THIS ERROR.

NOTHING HAS BEEN DONE! YOU CANNOT REACH THE COMPANY. ALL NUMBERS DONT WORK AND ALL EMAILS DO NOT RECEIVE. MASSIVE ****.

THEY KNOW EXACTLY WHAT THEY ARE DOING.