Dissapointing service

Samsung ison xperiences has no idea on how to deal with customers. I've recently took out a contract with Vodacom which included a Samsung smart tv voucher. As agreed per contract the consultant at Vodacom informed in order to claim my tv i have to fill out the necessary information on the website which is found on the voucher. She claimed that within 3 days someone will contact me from ison experiences to get the necessary delivery details and other info etc. Its been almost 2 weeks without any contact whatsoever. I've send numerous emails,try calling them,no answer. This is very dissapointing because in time i will start paying for something i didn't received yet. I would certainly not advise or recommend them in whatever way possible. This is truly a bad experience and i'm thinking of cancelling my contract because of this third party nonsense. Please take note people.