**** service. Pathetic

I made a payment into my fnb credit account but used the incorrect reference number and now I'm trying to call the legal department and get this sorted by I'm getting through their number *** and everyone in credit cards is failing to assist. I need this sorted urgently payment was made 28 October 2021 and its over a month now. This is absolutely pathetic service from FNB but the people to blame is Ismail and Dahya who never updated the payment since October until it has been to FNB legal. They were calling me everyday telling me to make payment and being called by Ransha but after I made payment they failed to update it and even give me a call to acknowledge payment. Now they telling me they cannot help with anything. They are absolutely useless and misrepresenting FNB because of they incompetency and poor customer service. They are messing up with my life and making this difficult for me