Misleading clients

I am really disgusted at the service you guys offer

Regarding my FNB Credit Card that was handed over to them and has been settled by me in full.

I have already settled my account in full on March 29th and have sent you POP via email, via wtsapp and spoken over the phone to 100 of your different stafg, still you guys keep harassing me ever single day via call, email and messages to settle this account.

You still haven't closed my settled account and you still haven't issued me a Paid up letter which is my right.

I will be now taking this public on Hello Peter and Twitter

Because seems to me like you are *****s and have taken my money and not giving me my paid up Settlement letter.

I have POP and screenshots of when you're agents asked me to send you POP via wtsapp that's after I had already emailed you

Almost been 2 x Months still waiting for the Paid up letter, still getting calls and Messages saying I haven't paid.

They sent me the below still: Dear Account holder

Your overdue FNB Credit Card account has been handed over to IDA attorneys.

Urgently settle arrears of R 17 520.80on your FNB Credit card

Payment can be made into your credit card account .

Please email proof of payment to: *** or fax to *** and quote the reference number579000

Lets "CHAT" so that we can assist you resolve this. Click on the direct link to chat to one of our team members https://ida.swordfish.co.za/debtors or contact IDA attorneys *** to obtain a discount settlement offer or to conclude further payment arrangements.

Kind Regards, Ismail and Dahya attorneys

Tel: *** | Fax: *** | What's app: *** Email:*** | Website: www.idalaw.co.

And I responded to the above like I have to all their correspondence still no action or no paid up letter.