Incompetence!!

Incompetence at another level. I received a threatening letter that there has been no payments for months. Thanks to the posting on hello Peter I see they have taken over from HTN Attorneys. I called the agent as instructed and she refuses to assist me as she says I must deal with Debt review, this after me explaining I removed myself from them more than a year ago and I was told to make arrangements with the individual company, which I did. Having paid them religiously and now this new company say I have missed 5 payments. Really, does incompetence ever end. I also emailed them to call me immediately but to no avail. From one *********** company to another.