SHOCKING SERVICE & COMMUNICATION LEVELS

Pathetic Service, Pathetic Communication skills, Pathetic in updating records.

I am not sure how this panelshop is still in business, if this is how they treat Insurance companies clients. They really don't care, their receptionist has a very rude attitude and can never give an answer to a question when they call you.

Why do you call the client if you do not have all your facts?

Why use software that you do not update during progress of your repair work? It is pointless updating some of the items. If you do not feel it necessary to update the information as work progress, DO NOT send the client a link to follow the progress of repair.

Have not process or control on receiving parts - if you have ordered the part, how does your parts dept receive the wrong part or does your supplier not label the parts for delivery with a delivery note.

If you do not want to hold your supplier accountable for incorrect parts, then we will hold you accountable for incompetence.

Shocking to say the least.