No urgency to resolve customers complaints

Budget insurance refer our vehicle to their service provider,Island auto panel repairs, their TAT was 10 working days which we waited almost 2 months for car to be repaired ,they communicated via WhatsApp but told us parts needed to ordered from Germany for the car. My issue was when the vehicle was booked in why we're not all parts ordered immediately and only after a month we were told more parts needed to be ordered.We were inconvenience with being out a car as the rental courtesy car time frame was exceeded by a month.The don't seem to have urgency to resolved customer's concerns.