1 reviews | Active since Apr 2019
You were trouble from the start
Unsatisfied with your service and how you handle your billing. I signed up with Isabella Garcia (by the way, they called me, not the other way around) Ever since I’ve signed up with you, you have been debiting my account on different days and not abiding with the agreed debit date. You are messing up my profile.
Now you debit me this month before my pay date and I incurred a returned debit order fee of R100.00 I WANT THIS CHARGE PAID BACK TO ME FOR YOUR INCOMPETENCE. You cannot have your way with my account, and mess up my credibility with my bank and the bureau.
I am not happy with y’all from the start, my account gets debited whenever you feel like it, I don’t like this haphazard behaviour, I like structure. I want the charge refunded, and if this is your behaviour, please take back your products and charge me for what I’ve used.
I trust this message finds you well.
I wish to extend my heartfelt gratitude for the privilege of assisting you today, a role I truly hold in high regard. Our conversation was a pleasure, and on behalf of Isabella Garcia, I would like to sincerely apologize for any inconvenience you may have encountered.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a lovely weekend.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you well.
I wish to extend my heartfelt gratitude for the privilege of assisting you today, a role I truly hold in high regard. Our conversation was a pleasure, and on behalf of Isabella Garcia, I would like to sincerely apologize for any inconvenience you may have encountered.
In line with our commitment to exceptional client service, I have made all the necessary arrangements based on our discussion and have sent a follow-up email to ensure everything is in order. Rest assured that your needs are our priority, and we are here to support you every step of the way.
Wishing you a lovely weekend.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za