Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Isabella Garcia presents a sharply divided profile. Customers consistently praise the call centre consultants and the visible results of the skincare range, led by Customer Service, Staff and Experience (4.3) and Product Quality and Treatment Results (4.2). However, a recurring theme is friction around subscriptions and money, with Memberships, Contracts and Cancellations (1.6) and Pricing, Billing and Refunds (2.1) drawing sustained criticism.
Top Strengths:
- •Customer Service, Staff & Experience: Customers name individual consultants repeatedly, including Siddeeqa, Busi, Janine Vermaak and Angel, describing patience, warmth and strong product knowledge. Calls are often answered within a few rings, and agents frequently ring back when a caller runs out of airtime.
Replied to 100% of negative reviews
Reply time on negative reviews: 54h 4m
TrustIndex
7.7
Ranking
#3
in Beauty & Personal Care
Reply Time
26h 18m
NPS Score
34
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 54h 4m
Nov '25 - Oct '26
Frequently Asked Questions About Isabella Garcia
What do customers say about Isabella Garcia?
Based on recent customer reviews, Isabella Garcia presents a sharply divided profile. Customers consistently praise the call centre consultants and the visible results of the skincare range, led by Customer Service, Staff and Experience (4.3) and Product Quality and Treatment Results (4.2). However, a recurring theme is friction around subscriptions and money, with Memberships, Contracts and Cancellations (1.6) and Pricing, Billing and Refunds (2.1) drawing sustained criticism.
What is Isabella Garcia's biggest strength?
Isabella Garcia's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customers name individual consultants repeatedly, including Siddeeqa, Busi, Janine Vermaak and Angel, describing patience, warmth and strong product knowledge. Calls are often answered within a few rings, and agents frequently ring back when a caller runs out of airtime.
What are the most common complaints about Isabella Garcia?
The most common complaint about Isabella Garcia, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. Refunds are a persistent flashpoint, with customers describing weeks or months of chasing before payment. Store credit is frequently offered in place of cash for unauthorised debits, and double debits or amounts above the agreed installment recur throughout the year.
How does Isabella Garcia compare to other Beauty & Personal Care companies?
Isabella Garcia scores 3 out of 5 on Hellopeter's AI analysis of service quality in Beauty & Personal Care, compared to the Beauty & Personal Care industry average of 2.6. Their strongest theme is Customer Service (4.3); their weakest is Memberships (1.6). The top AI-rated Beauty & Personal Care business on Hellopeter is Scentimental (4.6). How is the AI Score calculated? →
Is Isabella Garcia trustworthy?
Isabella Garcia has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 1,807 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 54 hours 4 min. Hellopeter has tracked Isabella Garcia across 6,854 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,807)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Ms
I use a isabella Eau de perfume, all like about my perfume it smells nice and is not coming out easy, even the next day I can repeat the same jacket, I'll have that nice smell the whole day, I really like it and I'll order more.
1 reviews | Active since Oct 2026
Ms
I use a isabella Eau de perfume, all like about my perfume it smells nice and is not coming out easy, even the next day I can repeat the same jacket, I'll have that nice smell the whole day, I really like it and I'll order more.
1 reviews | Active since Oct 2026
I get assisted telephonically quite easily and the operators is very professional and friendly
I get assisted telephonically quite easily and the operators is very professional and friendly.....yet my complaint/query is taking time to be sorted though
1 reviews | Active since Oct 2026
I get assisted telephonically quite easily and the operators is very professional and friendly
I get assisted telephonically quite easily and the operators is very professional and friendly.....yet my complaint/query is taking time to be sorted though
1 reviews | Active since Dec 2019
Failure to fullfil my order
I recently received an order that does not match what was promised verbally and confirmed on email. I escalted the matter to their client liaison department but received no joy. Instead of reviewing the list of items promised on email (which I supp****) and comparing it with the invoice, the person I dealt with-Janine Vermaak-has stated that the missing items can be added on with additional costs involved. Furthermore, during the initial telesales call, promised were made of an item that the busines does not even sell-namely a rejuvenating tonic that could be used while at work to refresh my face during long work periods. This is either blatant false advertising or incompetence on the part of Janine Vermaak. I am simply asking for the original order to be fulfilled.
1 reviews | Active since Dec 2019
Failure to fullfil my order
I recently received an order that does not match what was promised verbally and confirmed on email. I escalted the matter to their client liaison department but received no joy. Instead of reviewing the list of items promised on email (which I supp****) and comparing it with the invoice, the person I dealt with-Janine Vermaak-has stated that the missing items can be added on with additional costs involved. Furthermore, during the initial telesales call, promised were made of an item that the busines does not even sell-namely a rejuvenating tonic that could be used while at work to refresh my face during long work periods. This is either blatant false advertising or incompetence on the part of Janine Vermaak. I am simply asking for the original order to be fulfilled.
1 reviews | Active since Nov 2024
⭐ Excellent Customer Service at Isabella Garcia
⭐ Excellent Customer Service at Isabella Garcia! ⭐ I had the most wonderful experience with Isabella Garcia! The customer service was absolutely outstanding, and I would especially like to thank Ayanda Mthembu for her friendly, helpful, and professional service. She was so kind, patient, and willing to assist me with everything I needed. Ayanda went above and beyond to make me feel valued as a customer. Her warm attitude and willingness to help made my experience truly special. It is always a pleasure to deal with someone who genuinely cares about their customers. Thank you, Ayanda, for your excellent service! You are a true asset to Isabella Garcia. Keep up the amazing work! 🌸👏 I would definitely recommend Isabella Garcia based on this wonderful customer service experience.
1 reviews | Active since Nov 2024
⭐ Excellent Customer Service at Isabella Garcia
⭐ Excellent Customer Service at Isabella Garcia! ⭐ I had the most wonderful experience with Isabella Garcia! The customer service was absolutely outstanding, and I would especially like to thank Ayanda Mthembu for her friendly, helpful, and professional service. She was so kind, patient, and willing to assist me with everything I needed. Ayanda went above and beyond to make me feel valued as a customer. Her warm attitude and willingness to help made my experience truly special. It is always a pleasure to deal with someone who genuinely cares about their customers. Thank you, Ayanda, for your excellent service! You are a true asset to Isabella Garcia. Keep up the amazing work! 🌸👏 I would definitely recommend Isabella Garcia based on this wonderful customer service experience.
1 reviews | Active since Oct 2026
Excellent service
Excellent service . Very friendly and efficient service. Love the serums and makeup products....looking forward to seeing the new me
1 reviews | Active since Oct 2026
Excellent service
Excellent service . Very friendly and efficient service. Love the serums and makeup products....looking forward to seeing the new me